Billing Specialist

About the Role

The Billing Specialist will manage invoicing, payment tracking, collections, and client account records. This role requires strong organization, attention to detail, and the ability to communicate professionally with clients and internal team members.

Key Responsibilities

• Create, review, and distribute accurate client invoices.
• Manage payment collections and follow up on outstanding balances.
• Receive, track, sort, and apply incoming payments to the appropriate client accounts.
• Maintain accurate client account records and supporting billing documentation.
• Research and resolve payment discrepancies, unapplied payments, and billing questions.
• Communicate professionally with clients regarding invoices, payments, and outstanding balances.
• Provide updates on collections activity and account status when needed.
• Learn and use the firm’s billing, case management, communication, and operational platforms.
• Handle confidential client and financial information with discretion.

Requirements

• 2+ years of experience in billing, accounts receivable, invoicing, payment processing, or a related role.
• Intermediate or higher English communication skills, both written and spoken.
• Strong attention to detail and accuracy when handling financial records.
• Excellent organizational, time-management, and follow-up skills.
• Ability to work independently, prioritize multiple tasks, and meet deadlines.
• Comfortable learning new software and working across various systems.
• Professional communication skills and a client-service mindset.

Preferred Qualifications

• Previous billing or administrative experience within a law firm or professional-services environment.
• Experience with Clio Manage, Lawmatics, or similar legal billing/case-management platforms.
• Working knowledge of Microsoft Excel or Google Sheets.
• Previous experience supporting a U.S.-based remote team.

What Success Looks Like

• Invoices are accurate and sent on time.
• Payments and outstanding balances are tracked consistently.
• Client account records are organized and up to date.
• Billing questions and discrepancies are handled promptly and professionally.

Benefits

• Competitive salary.
• Ability to work remotely.