Billing Operations Specialist

The Role

We are seeking a highly capable Billing Operations Specialist to support and scale our global Order-to-Cash operations. This role will initially focus on UK-based transactions but is expected to evolve into supporting a global book of business across multiple regions, products, and transaction types.

This position goes beyond transactional billing. The ideal candidate will bring a strong sense of ownership, the ability to navigate complexity, and a mindset focused on accuracy, efficiency, and continuous improvement. You will play a critical role in ensuring timely invoices, resolving billing inquiries, and partnering cross-functionally to improve upstream and downstream processes.

Key Responsibilities

Billing & Invoice Processing

• Own end-to-end billing operations for new system deals, renewals, and amendments across assigned accounts
• Ensure invoices are generated accurately, timely, and in alignment with contractual terms
• Reconcile billing data across systems to ensure completeness and accuracy
• Identify and resolve discrepancies proactively

Renewals & Recurring Revenue

• Manage monthly renewal invoicing processes across assigned accounts
• Validate contract terms, pricing, and billing schedules prior to invoice generation
• Partner with internal teams to resolve gaps that may delay invoicing

Customer & Internal Support

• Serve as a primary point of contact for billing-related inquiries from customers and internal stakeholders
• Investigate and resolve issues with professionalism, urgency, and attention to detail
• Deliver a high standard of customer experience while maintaining policy and control

Cross-Functional Collaboration

• Work closely with Sales, Customer Success, Contracts, and Finance to ensure accurate deal execution
• Provide feedback on upstream process gaps (e.g., incomplete deal data, incorrect documentation)
• Escalate risks and blockers appropriately while proposing solutions

Process Improvement & Scale

• Identify opportunities to streamline workflows and reduce manual effort
• Contribute to standardization of global billing processes and best practices
• Support system enhancements and process changes (e.g., ERP, CRM integrations)

Global Operations Readiness

• Develop the capability to support billing across multiple regions, currencies, and business models
• Participate in cross-training to support broader team coverage and scalability
• Maintain flexibility to support extended hours during peak periods (e.g., month-end, quarter-end)

Required Experience & Skills

Experience

• 3–5+ years in Billing Operations, Order-to-Cash, or similar finance operations role
• Experience working in a high-volume, fast-paced environment with complex transactions
• Exposure to SaaS, subscription billing, or recurring revenue models preferred
• Experience supporting or collaborating with global teams is a strong plus

Technical Skills

• Strong working knowledge of ERP systems (e.g., NetSuite) and CRM tools (e.g., Salesforce)
• Proficiency in Excel (data validation, reconciliations, lookups, etc.)
• Ability to navigate multiple systems and datasets efficiently

Core Competencies

• High attention to detail and accuracy
• Strong problem-solving and critical thinking skills
• Ability to manage competing priorities and meet deadlines
• Confident communicator with the ability to challenge constructively
• Ownership mindset with a focus on accountability and results

Personal Attributes

• Proactive and solutions-oriented
• Comfortable operating in ambiguity and driving clarity
• Resilient under pressure, especially during peak cycles
• Collaborative team player with a global mindset

Nice to Have

• AAT qualification or equivalent
• Experience in multi-entity, multi-currency environments
• Exposure to system implementations or process transformation initiatives