Billing Agent

Help Make Healthcare More Accessible

At Backpack Medical Group, we're passionate about creating a seamless healthcare experience for every patient. Behind every successful appointment is a dedicated Billing Agent ensuring insurance information is accurate, benefits are verified, and patients receive exceptional support.

If you're detail-oriented, thrive in a fast-paced environment, enjoy solving problems, and love helping people, we'd love to meet you!

What You'll Do

As a Billing Agent, you'll play a critical role in supporting our patients and clinical teams by ensuring insurance and billing information is complete before appointments.

Your responsibilities will include:

• Contacting patients by phone, email, and text to collect missing insurance information
• Verifying insurance eligibility and benefits using Waystar, Availity, insurance portals, and other payer resources
• Confirming network participation, behavioral health coverage, and authorization requirements
• Communicating directly with insurance carriers when additional information is needed
• Documenting all insurance verification details accurately within patient records
• Assisting commercial patients with adding payment methods and completing Financial Responsibility Forms before their first appointment
• Delivering outstanding customer service while helping patients navigate insurance and billing questions

What Success Looks Like

We're looking for someone who takes pride in accuracy, efficiency, and creating a positive patient experience.

You'll be successful by:

• Responding to insurance information requests within 24 hours
• Maintaining a 98%+ accuracy rate when verifying insurance benefits
• Verifying eligibility for 100% of scheduled daily appointments
• Providing a patient experience that earns 90%+ satisfaction ratings
• Keeping patients informed during calls and minimizing hold times

What We're Looking For

Soft Skills

• Strong technical aptitude and ability to quickly learn new systems
• Excellent communication skills across phone, email, and text
• Exceptional customer service mindset with genuine empathy for patients
• Highly organized with outstanding attention to detail
• Collaborative team player who enjoys working across departments
• Results-driven with a sense of urgency and ownership
• Comfortable adapting in a fast-growing healthcare organization

Preferred Experience

• 5+ years of experience in Customer Support, Customer Success, Account Management, Relationship Management, healthcare operations, or a similar role
• Experience working with insurance verification and patient billing processes
• Google Workspace and Microsoft 365 proficiency
• Strong Excel and reporting skills
• Experience with Waystar, Availity, eClinicalWorks, or NICE inContact is a plus
• Accurate data entry and documentation skills

Why Join Backpack Medical Group?

• Make a meaningful impact on patients every day
• Enjoy the flexibility of working remotely
• Join a growing organization where your contributions matter
• Work alongside a collaborative, mission-driven team
• Grow your career while helping improve access to quality healthcare

If you're passionate about customer service, love solving problems, and enjoy working in healthcare operations, we'd love to hear from you. Apply today and help us create a better healthcare experience for every patient!