Bilingual Medical Assistant - Oscar Virtual Care Team

At Oscar Medical Group, we are refactoring healthcare. We want to help each of our members achieve their healthcare goals in a personalized way. To help us achieve that goal, we are looking for innovative leaders who think big and push boundaries to refactor healthcare and the healthcare delivery system.

About the role:

The Medical Assistant provides support/assistance to a Care Team of physicians and Advanced Practice Providers (APPs) providing care to patients. Responsible for collecting all relevant medical information from patients and performing administrative tasks relative to practice and patient needs.

Responsibilities:

• Provide live video virtual check-in and check-out support for patients
• Provide live phone and messaging support for patients
• Provide support for your Care Team, including virtual physicians, APPs, and RNs
• Plan for each patient’s medical needs from initial outreach, care coordination, to resolution
• Assist with the order process, including sending requisition forms and coordinating referrals
• Close the loop with providers after referrals are made, including collecting patient notes from providers
• Schedule appointments with patients for follow-up care
• Call providers and facilities to clarify information and help solve complex cases
• Coordinate with internal and external parties to ensure patients' needs are met (Laboratories, Imaging Facilities, Pharmacies, Vendors)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• Medical Assistant Certification
• 1+ year of experience working as a Medical Assistant in a primary care, urgent care, or multi-specialty clinic
• Spanish language fluency; must complete verbal and written proficiency exams

Bonus points:

• Experience in a virtual practice environment