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Kin
Customer Service 1d ago

Bilingual Licensed Customer Service Agent

Kin
United StatesUnited States
Full-time
$52,000 (annualized) + $1,000 retention bonus
Mid-Level

Job Description

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EmpathyHigh-Volume Call CenterInsurance

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Serve as the trusted voice of Kin, supporting and advocating for homeowners across 14 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. An Active Property & Casualty (P&C) license is required.

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Kin Insurance (operating under kin.com) is the premier, enterprise-grade digital insurance carrier, property data intelligence pioneer, and insurtech innovator engineered to operate as the definitive, direct-to-consumer risk management and climate-adaptive protection layer for homeowners across the United States. The company completely eliminates the severe systemic friction of legacy property and casualty underwriting—where homeowners face artificially inflated premiums from third-party broker commission overhead, generic one-size-fits-all risk modeling, and complex paper-driven application cycles in climate-volatile regions—by deploying an advanced cloud-native quote-and-bind matrix. Moving far beyond traditional, passive legacy insurance networks or basic online aggregators, Kin natively unifies high-resolution multi-source geospatial data analysis, predictive AI weather and structural modeling, algorithmic customized coverage configuration, and seamless direct digital policy issuance into a single high-availability transactional workspace. Managing two highly successful customer-owned reciprocal exchanges and surpassing a prominent $1 billion unicorn valuation, the platform empowers individual homeowners in high-risk coastal and catastrophe-prone geographies to secure comprehensive, affordable coverage with production-hardened underwriting precision. Under the hood, its sophisticated technical core processes thousands of structural and regional data points per property instantly, replacing standard questionnaire assumptions with absolute empirical telemetry, while driving a robust reinsurance tower and a stellar, industry-beating Net Promoter Score. What sets Kin apart is its uncompromising dedication to replacing ancient actuarial guesswork with data-driven predictive momentum; by bridging the gap between performance-intensive structural data analytics and immediate point-of-sale consumer delivery, the firm remains the definitive, category-defining cornerstone of modern insurtech optimization and digital property protection.

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