Benefits Partner

Responsibilities & Accountabilities

Lead day-to-day administration of global benefits programs, including health and welfare, retirement and pension, leave, wellbeing, eligibility, enrollment, issue resolution, and region-specific offerings across the U.S., India, Canada, and the UK.

• Oversee benefits program execution in a shared service HR model (by partnering with People Ops), including escalations, service delivery standards, documentation, controls, audit readiness, and adherence to global governance frameworks.
• Administer leave programs, including statutory, supplemental, FMLA, state leaves, disability, ADA-related processes, documentation, tracking, and compliance.
• Lead global benefits renewal and annual cycle coordination, including open enrollment, statutory updates, communications, system testing, financial alignment, market competitiveness, and local requirements.
• Partner with vendors, brokers, Payroll, Finance, Legal, HR Technology, and People teams on deductions, funding, reconciliations, reporting, cross-border compliance, implementations, and issue resolution.
• Ensure compliance with applicable benefits, pension, leave, tax, social insurance, health coverage, data privacy, and jurisdiction-specific regulatory requirements.
• Oversee benefits systems and vendor performance, including configuration governance, data integrity, access controls, service levels, contract alignment, and process improvements.
• Provide reporting and analysis on participation, cost trends, utilization, vendor performance, service metrics, audit findings, and financial impact to inform planning and leadership decisions; perform other duties as required.

Competencies and Behaviors

• Operational excellence: executes and improves benefits processes accurately, consistently, and with strong attention to controls, metrics, and scalability.
• Employee-centered judgment: provides clear, practical, confidential, and empathetic support while balancing business needs and policy requirements.
• Compliance mindset: applies sound judgment, maintains documentation, and escalates regulatory, data, financial, or operational risk appropriately.
• Cross-functional partnership: collaborates effectively with People, Payroll, Finance, Legal, HR Technology, vendors, brokers, and occasional senior stakeholders.
• Team and change leadership: provides direction, adapts priorities to resource and operational challenges, contributes to standards and budgets, and presents clearly in internal or external forums.

Performance Measurement

• Benefits transactions, eligibility updates, enrollments, deductions, reconciliations, and inquiries are completed accurately and within service level expectations.
• Employee inquiries, escalations, vendor issues, and leave cases are resolved timely, clearly, and in compliance with applicable requirements across regions.
• Renewals, open enrollment milestones, statutory updates, testing, communications, reporting, and audits are completed on schedule with minimal errors.
• Vendor, broker, Payroll, Finance, Legal, HR Technology, and People Team partnerships enable compliant, scalable, and consistent global program execution.

Educational and Experience Requirements

• 5–7 years of experience in benefits administration, Total Rewards, or a related People function, including global or multi-country benefits exposure.
• Strong knowledge of U.S. and global benefits regulations, compliance requirements, governance practices, leave programs, and self-insured plan administration.
• Experience partnering with vendors, brokers, Payroll, Finance, Legal, HR Technology, and People teams to resolve escalations, manage renewals, and support service delivery.
• Strong attention to detail, operational discipline, communication skills, employee support mindset, and ability to exercise independent judgment within defined objectives.
• Experience with HRIS and benefits platforms preferred, especially Workday benefits administration and U.S. open enrollment; Sequoia, Sparrow, or comparable systems/vendors also valued.
• Ability to use AI tools, automation, reporting, documentation, metrics, and process improvement to improve benefits operations and internal controls.
• CEBS or similar certification, global or SaaS experience, benefits analytics exposure, and experience providing direction to team members preferred.