Associate Trust & Safety - AstroLokal

The Role

We are looking for a Community Moderator who will be responsible for reviewing and moderating audio, video, and chat conversations on the platform. The role involves ensuring compliance with community guidelines, identifying inappropriate or harmful content, and maintaining a safe and positive user environment.

The ideal candidate should have strong judgment skills, attention to detail, and the ability to handle sensitive content professionally.

Key Responsibilities

• Review and moderate audio, video, and chat conversations as per platform guidelines
• Identify, flag, and escalate inappropriate, harmful, or policy-violating content
• Ensure consistent implementation of community standards and moderation policies
• Audit recorded conversations to maintain quality and compliance standards
• Maintain accurate moderation records and contribute to periodic reports
• Engage with users and hosts to clarify platform policies when required
• Stay updated with evolving moderation guidelines and safety protocols
• Support the Trust & Safety team in maintaining platform integrity and user trust

Requirements

• Bachelor’s degree in any discipline
• Prior experience in content moderation, community moderation, or a similar role preferred
• Strong understanding of community guidelines and platform safety standards
• Good decision-making and analytical skills
• Excellent verbal and written communication skills
• Proficiency in Bengali & English (reading, writing, and speaking mandatory)
• Basic knowledge of CRM tools, Excel, and computer operations
• Ability to handle sensitive content in a professional and composed manner
• High attention to detail and ability to work independently as well as in a team

Preferred Skills

• Experience in Trust & Safety operations
• Familiarity with social, audio, or video-based community platforms
• Strong interpersonal and conflict-resolution skills
• Ability to work in a fast-paced and high-volume moderation environment

Why Join Astro Lokal?

• Opportunity to work with a rapidly growing regional content platform
• Dynamic and fast-paced work environment
• Exposure to Trust & Safety operations at scale
• Opportunity to contribute towards building a safer digital community