Associate for Catalog Operations

Why Headout?

We’re a rocketship: 9-figure revenue, record growth, and profitable.

With $200M+ in revenue, guests in 700+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in the travel industry, and we’re just getting started. We've raised $60M+ from top-tier investors and are building a durable company for the long term — because that's what our mission needs and deserves. We’re growing, profitable and nowhere near done.

What we do is important

In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and most delightful way to head out to a real-life experience — from immersive tours to museums to live events and everything in between.

Why now?

The foundation is strong. The opportunity ahead is even bigger. We’ve hit profitability, built momentum, and proven the model — but there’s so much more to build. If you’re looking to join a company where the trajectory is steep and your impact is real, this is the moment.

Our culture

Reinventing the travel industry isn't easy, but that's the fun part.
We care deeply about ownership, craft, and impact, and we’re here to do the best work of our careers. We won’t pretend like it’s for everyone but if you’re a builder who loves solving tough problems, you’ll feel right at home.

The Role

Join us at Headout as our new Associate for Catalog Operations, a position that thrives in a dynamic environment. Your primary duties will include overseeing the entire process of launching new experiences on Headout, accelerating the launch pace, and ensuring that the quality of these experiences aligns with Headout's high standards. With the ever-changing landscape of our business, your ability to independently learn, along with a proactive approach to discovering and assimilating fresh ideas, will be invaluable. This is a remote role.

What Makes This Role Special?

• A keen eye for detail is essential, along with proficiency in using multiple internal tools.
• Take the helm of operational nuances as you oversee the introduction of new experiences on Headout, expedite launch processes, and uphold the esteemed quality standards that Headout is known for.
• In our ever-adaptive business model, your self-reliance in learning and proactiveness in seeking and evaluating novel concepts will be crucial.
• Keep raising the bar by enhancing the Catalog quality metric, ensuring that the information on the Headout catalog consistently meets high standards.
• Work hand-in-hand with Headout's supply partners to ensure accurate representation of their experiences on our platform. Engage actively with team leads and the product team to propose improvements that can boost the operational efficiency of catalog team members.

What Skills & Experience Do You Need?

• 0-2 years of experience in an operations role, preferably with exposure to working with CRM tools like Zendesk, Freshdesk or Intercom.
• Exhibit an ability to drive consistent enhancement by identifying root causes, and possess the aptitude to multitask and prioritize effectively.
• Strong written communication skills are a must. Proficiency in tools like Google Sheets will be advantageous.