API Optimization Manager APAC

The ideal candidate for the API Optimization Manager APAC role will possess strong analytical skills, technical expertise, and the ability to foster strong relationships with both internal teams and external clients. This role is critical in ensuring seamless integration and optimal performance of API solutions for partners.

Requirements

• API Optimization: Leverage a data-driven approach to analyze and monitor API performance.
• Identify areas of improvement to optimize API usage, ensuring partners utilize our APIs effectively to drive growth and engagement.
• Cross-Functional Collaboration: Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawk’s overall strategic objectives.
• Technical Troubleshooting: Provide technical support to partners regarding API usage, and collaborate with technical teams to resolve any API-related issues.
• Partner Training: Conduct API workshops and training sessions to educate partners on maximizing value from our APIs.

Key Qualifications:

• Relevant experience: Ideally, 2-5 years experience in the travel industry, reviewing and monitoring the technical performance of API connections. Specialized in managing the onboarding of API-connected customers; acting as a midpoint between IT and the commercial team to manage technical problems; analysis of technical performance, error rate, traffic, and look-to-book ratio, in order to detect possible areas of improvement.
• Personal skills: Proactive, ambitious, motivated, action-oriented, results-focused, comfortable with innovative technology, team player, and accustomed to data-driven decision-making.
• International mindset: Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence.
• Language knowledge: Fluent in English and Mandarin. Other languages as a plus.

Benefits

We Offer You:

• Flexible schedules and the opportunity to work remotely.
• An ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off – an extra non-working day without loss of compensation.