AI Training Content Strategist

About NetDocuments

At NetDocuments, we’re shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That’s why we’re building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.

Our team is redefining what’s possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry’s first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.

Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you’re building products, serving customers, or supporting the business, your work helps shape the future of one of the world’s most trusted legal technology platforms.

That commitment to our employees and customers has earned us recognition as one of the nation’s top workplaces, including:

• Four consecutive appearances on the Inc. 5000 list of America’s Fastest-Growing Private Companies
• Five-time Top Workplace USA winner
• Five-time Salt Lake Tribune Top Workplace
• Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits

If you’re excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we’d love to meet you.

About the Opportunity

NetDocuments is looking for a creative and technically savvy AI Training Content Strategist to shape and deliver engaging learning experiences for our global partners and customers. Sitting at the intersection of training, UX content, and enablement, this role is ideal for a content creator who thrives in translating complex technical topics—especially AI-powered solutions—into clear, actionable, and memorable learning experiences.

You’ll collaborate with product designers, partner enablement teams, and engineers to design scalable, strategic content and training assets that drive adoption, certification, and deep understanding of our platform. This role blends instructional design, content strategy, and live facilitation, with a strong focus on empowering learners in the legal tech space.

What Your Contributions Will Be:

Training & Enablement Delivery

• Deliver engaging, multi-day training sessions (virtual and onsite) for global channel partners across time zones.
• Lead dynamic product trainings, especially around AI functionality, that prepare partners and customers for certification and implementation success.
• Identify gaps in partner or customer knowledge and build training plans to address them.
• Support re-certification and ongoing enablement through bite-sized content, refreshers, and 1:1 follow-up when needed.

Content Creation & Strategy

• Own the strategy and execution of technical enablement content across the partner and customer journey—including curriculum, microlearning, in-app copy, documentation, and certification exams.
• Create clear, concise, and user-friendly content that enhances the product experience and drives AI adoption.
• Collaborate cross-functionally with designers, engineers, and product managers to ensure content supports UX and reflects product intent.
• Apply a “Voice of the Learner” mindset to all content, ensuring accessibility, clarity, and empathy in every asset.

Experience Design & Thought Leadership

• Elevate the enablement experience through modern instructional techniques, storytelling, and visual communication.
• Advocate for the role of high-quality content in driving product success—both internally and externally.
• Stay current on best practices in UX writing, content design, legal tech, and AI learning to keep NetDocuments’ training experiences at the forefront of innovation.

What You Will Bring to the Team:

• Relationship building and cross-functional collaboration
• Strong facilitation and public speaking skills
• Excellent writing, editing, and storytelling ability
• Organizational agility and a learner-first mindset
• Business awareness, especially within legal or professional services industries
• Curiosity and adaptability in a fast-evolving tech environment

What You Will Need for Success:

• 3+ years of experience in content strategy, technical training, or instructional design—ideally within SaaS or enterprise software
• Proven success delivering training in live and asynchronous formats
• Strong understanding of adult learning principles and content design best practices
• Experience with enterprise cloud platforms, preferably in regulated or professional industries (legal, financial, corporate, or government)
• Understanding of AI and its practical applications, with a willingness to learn and communicate technical concepts clearly
• Familiarity with UX writing, microcopy, and accessibility standards
• Portfolio or examples of training or content work that demonstrate clarity, strategy, and user impact

Ideally you will have:

• Legal industry experience or working knowledge of legal operations
• Experience building or contributing to design systems or training libraries
• Proficiency in tools like Articulate, Camtasia, Figma, Confluence, or LMS platforms