AI Product Support Specialist

As an AI Product Support Specialist, you’ll be the first point of contact for our users, helping them make the most of Beam Notes, an AI tool built by and for frontline workers.

Key Responsibilities:

• Providing magical technical support: supporting users with quick, friendly support for customer queries across email, phone, video, and live chat.

• Building and maintaining clear support documentation: ensuring users can access information quickly and easily through simple support documentation, tutorials, and FAQs.

• Solving and triaging issues: using in-depth product knowledge to solve issues and effectively triage to product, engineering, and customer success.

• Collaborating to improve Beam Notes: working with product and customer success to continually improve the experience for our customers by sharing feedback and insights.

Required Qualifications and Skills:

• Experienced in customer support: You’ve worked in customer or product support before, ideally in a fast-paced startup or tech environment, and are familiar with support software such as Zendesk.

• An exceptionally clear communicator: You have strong written and verbal communication skills, as at ease crafting concise, clear emails and support documentation.

• Patient, empathetic, and engaging: You understand that adopting new technology can be challenging and can break down complex ideas into simple, easy-to-understand concepts.

• A natural problem solver: You thrive on tackling challenges, digging into issues, and ensuring users have the best experience possible.

• Organized and a strong multitasker: You can balance multiple queries and shift between different contexts at ease. You use AI tools confidently to increase your efficiency.

• Adaptable and resilient: You thrive in fast-moving environments and stay cool under pressure.

• Interested in new technology: You love learning about new technology and feel confident keeping up to date with new feature releases.