Agent Onboarding Advisor - S.MPLE Department

We are seeking a motivated and detail-oriented individual to join our dynamic S.MPLE Department as an Advisor focused on Agent Onboarding. This position plays a key role in welcoming new agents to the SERHANT. ecosystem, guiding them through onboarding, and ensuring early adoption of tools and services that lead to long-term success.

Responsibilities

• Assist in executing the onboarding process for new agents, ensuring a smooth and personalized experience.
• Lead weekly group onboarding sessions for new agent cohorts.
• Conduct 1:1 check-in calls with new agents during their first 90 days to reinforce training and offer guidance.
• Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones.
• Become fully proficient in the SERHANT. ecosystem to provide support, answer questions, and resolve agent issues.
• Support faster agent proficiency by encouraging early and effective adoption of key tools and systems.
• Respond to agent inquiries promptly and professionally regarding technology, workflows, and expectations.
• Contribute to enhancements of the onboarding roadmap based on agent feedback and department priorities.
• Utilize internal AI tools and proprietary technology to create efficiencies in onboarding and support.
• Assist in handling S.MPLE requests with high-quality deliverables and timely turnarounds.
• Deliver outstanding customer service to create a welcoming and empowering experience for new agents.
• Meet performance expectations and contribute to departmental goals and KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks.
• Participate in department meetings and cross-functional collaboration efforts to continuously improve the onboarding process.
• *The company reserves the right to add or change duties at any time.

Qualifications

• 1–3 years of experience in customer success, onboarding, training, or administrative support; real estate experience a plus.
• Experience leading small groups or training sessions in a remote environment.
• Strong communication skills with the ability to clearly explain systems and processes.
• Comfort with using CRMs, digital platforms, and AI-driven tools in a fast-paced environment.
• Strong organizational skills with a proactive mindset and attention to detail.
• Comfortable managing multiple agent relationships and follow-ups concurrently.
• Experience working remotely and independently while remaining highly collaborative.
• Available to work full-time, 40 hours per week, Monday–Friday, 9AM–5PM to support SERHANT. markets.

Skills

• Empathetic, people-first communicator who builds trust easily.
• Organized and responsive, with a natural ability to multitask.
• Confident presenter who can lead group sessions with clarity and high-energy.
• Strong sense of accountability and a desire to continuously improve.
• Excited by technology and process improvement, particularly in a fast-moving startup-like environment.