Administrative Support Specialist - Ecommerce Operations

AJ Media builds, scales, and operates a portfolio of ecommerce brands end-to-end. This is an execution-focused administrative role supporting AJ Media's ecommerce store operations — the day-to-day admin work underneath what the COO/Operations function owns strategically. You'll handle storefront listing upkeep, order/fulfillment tracking, reporting support, and SOP maintenance across our brand portfolio.

About the Role

This is an execution-focused administrative role supporting the COO, who holds single-point accountability for taking AJ Media's brands from zero to fully operational. This role handles the administrative legwork behind merchant setup, site launch coordination, the checklist-running, document-gathering, dashboard-tracking work, while judgment calls, sign-offs, and final accountability stay with the Brand Launch Manager.

What You'll Do

Brand Administration & Merchant Setup Support

• Purchase domains and set up brand-level admin tasks as instructed
• Gather, organize, and prepare documentation for merchant account applications ahead of COO review and submission
• Maintain and update the brand setup and compliance checklist — tracking status against requirements, not defining them
• Set up helpdesk/ticketing infrastructure using established categories, auto-responses, and escalation rules
• Assemble and organize 3PL agreement and returns paperwork; route to the Supply Chain Manager as needed — paperwork only, not the vendor relationship

Shopify Site Build & Launch Coordination Support

• Execute Shopify store setup tasks as directed: product listing entry, pricing updates, collections setup (not theme architecture or developer-level work)
• Track platform integration checklist status (payment gateways, email marketing tools, review apps, analytics, fulfillment) — confirming items are connected, not architecting them
• Run the pre-launch QA checklist and log results (checkout flows, order confirmation triggers, mobile performance, pixel/analytics firing); escalate failures to the COO — not authorized to sign off on go-live
• Update and maintain launch SOP documents