Accounts Receivable Officer
Job Description
Key Skills Required
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We are looking for a detail-oriented and proactive Accounts Receivable Officer to support the finance function through the effective management of invoicing, collections, customer account maintenance, and reporting activities. This role ensures timely collections, accurate financial records, and exceptional customer service while supporting broader finance and cash flow management initiatives.
Key Responsibilities
- Manage accounts receivable processes, including invoicing, credit notes, receipts, and payment allocations.
- Monitor and respond to customer billing enquiries.
- Process customer payments across multiple currencies and payment methods.
- Conduct collections activities, issue payment reminders, and follow up on overdue accounts.
- Monitor customer accounts for overdue payments, issue reminders, and conduct proactive collections calls and emails.
- Prepare monthly customer statements and perform account reconciliations.
- Resolve billing issues and account discrepancies in collaboration with Customer Success and Sales teams.
- Support cash flow forecasting and credit control activities.
- Assist with month-end reporting, ageing analysis, accrued revenue journals, and audit requirements.
- Ensure compliance with company policies, internal controls, and accounting standards.
- Identify opportunities to improve AR processes and support automation initiatives.
Candidates must be willing to work the following schedule:
- Monday to Wednesday & Friday: 10:00 AM - 7:00 PM (during AEST) / 9:00 AM - 6:00 PM (during AEDT)
- Thursday: 8:00 AM - 5:00 PM (during AEST) / 7:00 AM - 4:00 PM (during AEDT)
Requirements
About you
- Bachelor's degree in Accounting, Finance, or a related field.
- 2-3 years’ experience in Accounts Receivable, Finance Administration, or a similar finance support role.
- Hands-on experience with invoicing, collections, receipting, payment allocation, and reconciliations.
- Strong understanding of accounts receivable processes and revenue recognition principles.
- Experience using ERP/accounting systems such as NetSuite, Microsoft Dynamics 365, Xero, MYOB, or similar.
- Strong Excel skills and proficiency with Microsoft Office or Google Workspace.
- Excellent communication, negotiation, and stakeholder management skills.
- Proven experience handling collections calls and customer follow-ups.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities.
- Proactive, solution-focused approach to resolving billing and account issues.
- Experience within a SaaS, technology, or fast-growth business environment is highly regarded.
Benefits
Why Join Twoconnect?
We offer more than just a job—we offer a supportive and rewarding career experience. Here’s what you can expect:
- Work setup – Work from home
- Monday to Friday; weekends off
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programs for career development
- Engaging company outings, team activities, and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
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Twoconnect
View Company ProfileTwoconnect is a premier Australian-owned managed offshore staffing and outsourcing provider dedicated to helping businesses in Australia and New Zealand scale efficiently by connecting them with highly skilled remote professionals in the Philippines. Moving beyond traditional, hands-off Business Process Outsourcing (BPO) models, Twoconnect operates as a comprehensive managed service partner. Under the hood, the company handles the entire offshore lifecycle—from a rigorous 12-step talent sourcing and recruitment process to comprehensive IT setup, customized 8-week onboarding, and ongoing HR and performance management. Their primary target audience spans a wide range of industries, including accounting, IT, construction, healthcare, and digital marketing, catering to SMEs and growing enterprises looking to reduce operational costs by up to 70% without sacrificing quality. What sets Twoconnect apart in the crowded remote staffing market is its heavy emphasis on cultural integration and employee development; rather than simply filling seats, they actively invest in the long-term training, data security compliance, and career growth of their offshore talent, ensuring these remote workers function as a seamless, high-performing extension of their clients' in-house teams.
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