Accountability and Safeguarding Coordinator

POSITION SUMMARY:

World Relief seeks an Accountability and Safeguarding Coordinator to provide project management, case management coordination, administrative and operational support to strengthen World Relief's Accountability and Safeguarding systems across International Programs (IP).

The Coordinator supports the implementation, monitoring, reporting, capacity strengthening, investigations administration, and continuous improvement of accountability and safeguarding systems across International Programs.

The position works closely with country offices, regional teams, partners, and Home Office staff, including the Accountability & Safeguarding Director and Technical Advisor, to strengthen Complaint and Feedback Mechanisms (CFMs) implementation, safeguarding and PSEAH compliance, and misconduct reporting and response processes, while promoting organizational learning.

ROLE & RESPONSIBILITIES:

• Support country offices in implementing and strengthening Complaint and Feedback Mechanisms (CFMs), including monitoring functionality, accessibility, usage, complaint handling processes, and follow-up on identified gaps or action items.
• Support implementation and monitoring of safeguarding, PSEAH, and child protection policies, procedures, compliance checklists, and action plans in collaboration with country office focal points.
• Contribute to capacity strengthening efforts through the development, maintenance, coordination, and delivery of trainings, Communities of Practice, onboarding activities, and training compliance tracking.
• Assist in maintaining and updating tools, templates, and guidance materials for CFM and safeguarding systems.
• Provide coordination support for partner compliance efforts related to safeguarding, CFM, and PSEAH.
• Support safeguarding and misconduct investigations, including supporting case tracking, documentation management, interviews, investigation logistics, action-item monitoring, and maintenance of confidential case records.

• Support administration of FaceUp and related accountability systems, including user access management, system maintenance, shared inbox monitoring, data imports, and basic troubleshooting.
• Generate and maintain reports, dashboards, and data analyses related to complaints, trends, case management, and compliance.
• Support data tracking, documentation, and information management for internal reporting, leadership updates, donor requirements, and audit readiness.

• Coordinate project timelines, track deliverables, and support implementation of Accountability & Safeguarding unit priorities.
• Schedule meetings, prepare agendas, document decisions, and track follow-up actions.
• Maintain organized documentation and knowledge management systems.
• Support research, data collection, analysis, and preparation of summaries for leadership, donors, and board-level reporting.

• Develop, adapt, and maintain reports, presentations, training materials, guidance documents, visual aids, and other communication products that effectively translate technical accountability and safeguarding concepts into practical, user-friendly resources.
• Ensure materials are clearly written, visually organized, accessible, aligned with organizational branding standards, and appropriate for diverse audiences.
• Coordinate translation and contextual adaptation of materials, particularly French-language resources, to support accessibility and consistency across operational contexts.
• Collaborate with country offices, focal points, and Home Office teams (including HR, MEAL, Advancement, and technical units) to support accountability and safeguarding implementation, communications, and follow-up actions.

JOB REQUIREMENTS:

• Mature and personal Christian faith.
• Committed to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document.
• Bachelor’s degree in relevant field (e.g., international development, public administration, social sciences).
• Minimum 3–5 years of experience in project coordination, safeguarding, accountability, compliance, or related roles.
• Demonstrated experience working with international/field offices or cross-cultural teams.
• Proficiency in Microsoft Office Suite and experience using data, case management, project management, and collaboration systems (e.g., Teams, Asana, Power BI, or similar platforms).

PREFERRED QUALIFICATIONS:

• Fluency in English required; professional proficiency in French strongly preferred.
• Experience supporting safeguarding, accountability, compliance, investigations, or misconduct management systems in a humanitarian, development, faith-based, or nonprofit environment.
• Strong project management and organizational skills, with the ability to manage multiple priorities, work independently, take initiative, meet deadlines, and maintain high-quality deliverables.
• Strong interpersonal and collaboration skills, with the ability to build relationships, foster consensus, and work effectively across diverse global and remote teams.
• Ability to handle sensitive and confidential information with discretion.
• Strong written and verbal communication skills, including experience developing trainings, communication materials, or knowledge products and communicating effectively with non-technical audiences.
• Analytical skills with ability to synthesize data into clear actionable outputs.
• Demonstrated ability to quickly learn, adapt to, and support others in using new systems, software, and digital tools.