Account Manager (Motor Finance – Dealers)

About Tandem

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK. People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward together.

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.

Tandem is growing fast and helping to shape the future of sustainable banking.

Your Team: Collaborators in Change

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.

The main purpose of the role is to create and maintain relationships with introducing used car dealers and brokers. To attend face-to-face appointments and telephone/email negotiations offering competitive finance terms to used car dealers and brokers. To ensure individual targets are met and adhere to company policies.

Your Impact: Building a Sustainable Tomorrow

As an Account Manager at Tandem, your focus will be on:

• Creating new used car dealer/broker relationships within your geographical area.
• Managing existing used car dealers and brokers to ensure they meet their sales and efficiency targets.
• Attending face-to-face meetings and telephone/email negotiations offering competitive finance facilities to used car dealers and brokers.
• Offering excellent customer service.
• Being an active team player.
• Achieving business targets and personal objectives.
• Attending 1:1s and team meetings in any of our office locations (typically held in Cardiff).

What We’re Looking For

• Have effective communication styles and methods used to interact with used car dealers, brokers, and third parties.
• Can work independently, setting your own priorities and taking a lead role.
• Are prepared to take accountability for your own performance.
• Can communicate verbal and written information to customers in a way that is clear, fair, and not misleading.
• Can work under pressure in a target-driven environment, with the capacity to prioritise tasks.
• Have excellent organisational and time management skills.
• Can research, digest, analyse, and present material clearly and concisely to senior management and director level.
• Have excellent interpersonal skills.
• Can work proactively and think strategically in a fast-moving environment.
• Can have flexibility and adaptability to a wide variety of tasks and to work extra hours where required to meet deadlines and deal with client queries.
• Can present to motor dealers and brokers of all sizes and types.

Nice to Have (Not Essential)

• Previous experience of motor finance, or associated businesses within the motor industry.
• Have a good understanding of the digital marketplace that exists within the motor finance industry.
• An understanding of the regulatory environment that exists within the motor industry.

Rewards That Reflect Your Value

• 25 days annual leave plus 8 days Bank Holiday.
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations, etc.
• Buy or sell up to 5 days holiday a year.
• Healthcare cash plan through Westfield Health.
• Life Assurance at 3x salary.
• Electric Vehicle salary sacrifice scheme.
• Cycle to Work salary sacrifice scheme and a free helmet.
• Salary sacrifice pension contribution, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility).
• Smart Tech scheme (buy goods with 0% interest).
• 10% discount on solar panels.
• Tandem Hub for treats, cash back, and discounts on UK retailers.
• 2 days per year paid volunteering.
• Free cereal, snacks, and drinks in all offices.
• Quarterly team social budgets.

Our Green Deal: Your Impact Amplified

• Volunteer 14.25 hours a year for charity > receive a half day on a Friday.
• Take part in a fundraising event > Tandem will match up to £200 a year.
• Have renewable energy at home > receive an additional 1-day annual leave.
• Drive an electric car > receive £500 towards a home charger.
• Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw.
• Sign up to cycle to work scheme > receive a £30 voucher for a cycling helmet.