Account Manager, E-Commerce

What You Will Do

The Account Manager, E-Commerce will lead Chomps’ e-commerce sales growth, execution, and strategy for key growth channels (Thrive Market, Target DVS, Discount, Last-Mile, Emerging, and All Other customers) and support existing core customer reporting (Amazon, Walmart). They will own external relationships for assigned accounts and focus on assortment, promotional planning, and forecasting planning and accuracy. With key partners, they will execute a full-funnel marketing strategy and will identify and evaluate emerging channel opportunities to diversify Chomps’ e-commerce portfolio and drive continuous improvements to the e-comm P&L for these customers.

This role will report into the Director of E-Commerce, Pure Play and will partner closely with marketing, business analytics, operations, and finance teams to execute account-level strategy.

Responsibilities

• Manage key growth e-commerce accounts including Thrive Market, Target DVS, Discount (Misfits Market, Martie, Rebel), Last-Mile and Indirect (GoPuff, DashMart, iHerb, Natura Market, and others), and Emerging (Hungryroot, The Feed, Bunny James, Goody, and others)
• Own category management, assortment strategy, profitability, promotions, and advertising strategy and forecasting for these accounts
• Develop strong relationships with all key retail partners including category buyers, marketing/merchandising teams, and operations teams
• Own monthly, quarterly, and annual forecasting and revenue planning for assigned accounts, partnering with the Business Analytics Team (BAT)/Finance on process and accuracy
• Support key core e-commerce customer initiatives as needed (Amazon, Walmart) in effort to work towards maximum total e-commerce channel growth
• Monitor and report on sales trends across all owned and supported e-commerce accounts
• Evaluate emerging channel sales growth opportunities as it relates to revenue and profitability
• Build relationships with new platforms and lead retailer onboarding, including engagement, item setup, onboarding, shipment coordination, and content strategy
• Grow Chomps e-commerce brand placement and sales across all new platforms
• Drive platform innovation through ongoing identification of test opportunities across marketing tactics, technology, product offerings, content, etc.
• Serve as emerging marketplace and e-commerce thought leader and champion, sharing new ideas and best practices to position Chomps at the forefront of its industry segment

Who You Are

• A Bachelor Degree in Business, Management, Marketing, Sales, or other similar field
• 5+ years of direct full-time experience within the e-commerce and/or CPG industries
• Strong analytical and P&L management skills, with experience managing trade spend and promotional investment
• Outstanding communication skills with a strong will for organization and follow-through
• Ability to organize and transform raw data to interpret, storytell, and identify actionable insights from data
• Proven track record of increasing sales
• Track record of innovative strategic thinking combined with pragmatic, roll-up-the-sleeves execution and delivery
• Strong relationship skills with the ability to communicate efficiently with external key contacts as well as internal teams to drive results
• Able to work in a fast-paced environment, effectively manage multi-project workloads to meet deadlines, while ensuring a high standard of quality
• Self-starter who is very eager to make an impact
• Results-focused, team-oriented, and strong work ethic
• Strong proficiency in Excel and PowerPoint