Account Manager / Customer Success Manager

BoostDraft is a LegalTech company developing and providing products to streamline the creation and review of legal documents, including contracts.

Founded in 2021 by graduates of MIT and Stanford, the company is now in its sixth year. With overwhelming trust in its products, it has grown rapidly through word-of-mouth, achieving a net profit of 100 million JPY in its second year. Currently, it serves over 800 companies domestically and internationally, including all five major law firms in Japan, and has expanded to South Korea, Singapore, the United States, and the United Kingdom.

For more details, visit: BoostDraft Company Deck

Background

BoostDraft is currently experiencing growth in its APAC business, with the team expanding by approximately 1.5 times over the past year. While the product has a strong track record, the organization remains small, and each individual's work significantly impacts the company as a whole.

With over 800 companies using the product, the ways it is utilized have diversified across industries and departments. As a result, there are increasing opportunities to engage deeply with customer challenges, such as expanding the product's use across multiple departments within existing customer companies and proposing new use cases.

However, the current resources are insufficient to fully capitalize on these opportunities. The company is now in the process of strengthening its ability to propose optimal usage methods for each customer, expand transactions, and ensure consistent adoption. To this end, we are seeking a team member to manage existing customers, from ensuring product adoption to making additional proposals and handling contract renewals.

Responsibilities

You will be responsible for managing existing customers, from ensuring product adoption after implementation to making additional proposals and handling contract renewals. This role involves accountability for the retention rate of assigned accounts and the expansion of transaction value per account. The goal is to ensure that customers achieve results, leading to broader transactions.

To achieve this, you will be responsible for the following:

• Customer Understanding and Relationship Building: Assess usage status and business challenges, and build relationships from key personnel to decision-makers.
• Promoting Adoption: Provide onboarding support, assist with internal penetration, and propose improvements based on usage data.
• Upselling and Cross-Selling: Expand horizontally to other departments or group companies, and maximize LTV by proposing higher-tier plans.
• Sales Promotion and Closing: Create proposal materials, conduct negotiations, handle contract renewals, and finalize deals.
• Account Plan Design: Identify key customers and develop and execute growth scenarios.
• Case Management: Manage pipelines and sales progress using CRM.
• Internal Collaboration: Coordinate with product, marketing, and sales departments, and feed customer insights back into product development.

Requirements

Experience/Skills

Required:

• At least 3 years of practical experience in corporate sales, customer success, or account management.
• Experience in proposing and negotiating with large enterprises.
• Experience in independently managing the entire sales process, from proposal to closing.
• Experience in achieving results with responsibility for numerical targets such as sales, renewals, and upselling.
• Ability to understand customer operations and industries, formulate hypotheses, structure issues, and translate them into proposals.
• Ability to involve internal and external stakeholders and drive projects with an eye toward implementation and operation.

Preferred:

• Experience in customer success, account management, or sales at a software or SaaS company.
• Experience in new business development.
• Experience working at a startup or fast-growing company.
• Knowledge of legal or legal tech domains.
• Business-level or higher English proficiency.

Desired Traits

• Ability to work in a fully remote environment, proactively identifying and addressing issues without supervision.
• Ability to take initiative and adapt in a rapidly changing environment.
• Passion for creating win-win situations for both customers and the company.
• Commitment to always aiming for the best and willingness to get hands-on with tasks.