Account Manager - Client Success Team

Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses—serves 14,000+ clients, creating impactful products, and delighting millions of users daily. Subsplash is one of the fastest-growing companies in the U.S. (Inc. 5,000 Fastest Growing Companies in 2020) and has won awards for best mobile experience, been recognized as one of Seattle and Austin’s best places to work multiple years, and built enterprise software for brands like XBOX, Microsoft, Samsung, Expedia, and Cisco. Their mission is to equip churches to make a lasting impact.

Working at Subsplash is more than just a job; it’s a team of 290+ mission-driven people committed to core values of humility, innovation, and excellence. They’ve pioneered the market with over 30-firsts, including the first-ever church mobile app.

Head to Glassdoor to see what current employees say about the experience.

Client Success Team

The Client Success Team is a key part of the Business Development Group. Their focus is on partnering with clients to dream big, develop, and implement strategies that maximize the impact of their mission using Subsplash’s platform. This team consists of high-energy, relationship-driven individuals who are creative, enthusiastic, and goal-oriented, with incentives tied to team and company success.

About the Role

As an Account Manager on the Client Success Team, you will report to the Manager of the Client Success Team. Your primary goals are to:

• Delight clients
• Increase retention
• Increase recurring revenue through adoption of Subsplash services

Your responsibilities include strategically consulting, strengthening relationships, staying informed, educating clients on industry knowledge, and helping clients maximize their investment in Subsplash through full utilization of the platform. If you enjoy collaborating with awesome people, making their day better, and have a sense of humor (like quoting episodes of The Office), this role is likely a great fit.

Your Priorities

• Build relationships with targeted clients via phone and email communication
• Inform clients of exciting new products and features and the value of the Subsplash platform
• Develop innovative solutions tailored to client needs
• Help clients succeed in utilizing and implementing Subsplash products
• Stay educated and educate clients on industry information

Qualifications

• Background in Sales, Client Success, or Account Management with 1-2 years of experience
• Experience with small-tier clients
• College degree
• Demonstrates drive for humility, innovation, and excellence
• Motivation for sales and commitment to team mission
• Strong oral and written communication skills
• Proficient at prospecting and online profiling
• Passionate about influencing, negotiation, and closing
• Knowledgeable and enthusiastic about the technology industry
• Exhibits technical savviness; experience with SaaS platforms, apps, analytics, data, or databases preferred
• Experience with Customer Relationship Management (CRM), preferably Salesforce
• Willingness to travel occasionally
• Knowledge and/or experience working in the faith sector is highly preferred
• Knowledge of church staff roles and dynamics is a plus