Account Manager

Constructor is the next-generation platform for search and discovery in ecommerce, built to optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely in-house, utilizing transformers and generative LLMs, and powers over 1 billion queries every day across 150 languages for clients like Sephora, Under Armour, and Petco. We’re a U.S.-based company founded in 2019 by Eli Finkelshteyn and Dan McCormick.

You are an Account Manager, excited to join a growing team focused on demonstrating ownership of our clients’ experience from onboarding through renewal and expansion. You will work closely with members of the Customer Success team, Sales team, and other internal Constructor teams to support and grow your book of business.

Responsibilities:

• You are the strategic lead for the clients in your book of business.
• Build strong relationships with clients to understand their business goals, needs, and priorities, and how Constructor maps to these.
• Manage complex, enterprise renewal and upsell cycles from start to finish, effectively demonstrating the product and business/economic benefits to stakeholders from business champions to the C-Suite.
• Uncover and manage risk within your book of business in a timely and effective manner.
• Grow expertise in clients’ business needs and Constructor’s product to educate clients on new use cases, features, and integrations that create added value and uncover upsell opportunities.
• Regularly update internal systems and attend meetings to document and communicate customer status, needs, risk, renewal, and upsell next steps.

Basic Requirements:

• Minimum of 3+ years of proven experience working directly with large enterprise clients in Account Management, Customer Success, and/or Sales within a SaaS company, preferably one that works with ecommerce clients.
• Proven ability to influence, present to, and build deep relationships with customers, especially at the VP+ level.
• Proven ability to uncover and manage risk within your book of business.
• Proven ability to educate clients on new use cases, features, and integrations to uncover upsell opportunities.
• Proven ability to manage complex, enterprise renewal and upsell cycles, demonstrating product and economic benefits to stakeholders.
• Track record of consistently meeting and exceeding retention and expansion goals.
• Attend and ensure success of Quarterly Business Reviews with Customers.
• Proven ability to juggle multiple projects while maintaining sharp attention to detail.
• Proven ability to work cross-functionally with teams like Sales, CSMs, SEs, SAs, Data Science, and Product/Engineering.
• Solid knowledge of ecommerce business needs, KPIs, terminology, and trends.
• Understanding of analytics and statistics, with a focus on analyzing and presenting ecommerce, A/B testing, and conversion data.
• Proven ability to acquire and maintain a working knowledge of Constructor’s evolving products.