Account Manager

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Real Chemistry (RC) is looking for an Account Manager to join our growing team!

The Account Manager (AM) is the bridge between the clients and their project needs. This individual ensures the clients’ strategic objectives are met with each project, serves as the trusted advisor to the clients, and must have a strong awareness of the account’s strategic direction and knowledge of the clients’ products. The AM is in a position of leadership within the organization and must successfully partner with the Project Management Team to oversee large project teams and manage multiple projects within an account. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with RC colleagues, and individual performance.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs. This role will work eastern business hours.

What you’ll do:

• Provide support in driving strategic partnerships with clients by having and applying knowledge of their products and services
• Act as liaison between client and project teams
• Ensure strategic objectives are met with each client project
• Support organic growth opportunities for the account through a strong understanding of RC capabilities, client needs, and attention to buying signals
• Actively participate in strategic brainstorming sessions and annual strategic planning
• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase
• Develop and manage project creative briefs and client scope statements
• Supervise projects to ensure tactical and strategic goals are met
• Follow all policies, procedures, industry standards, compliance guidelines and ensure team members’ adherence
• Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.)
• Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary
• Provide final approval on all deliverables to ensure strategic objectives are met
• Develop and communicate status reports with management and the client, monitor project and team results against client expectations
• Monitor and manage project-related risks and issues in partnership with the project manager; resolve and escalate risks and issues to the client when needed
• Attend and contribute to department meetings and trainings
• Any other duties as assigned; duties and responsibilities may be removed, modified, or added by leadership at any time as business or operations require
• Model our RC values in interactions with colleagues, clients, vendors, healthcare professionals and others as well as exercising appropriate levels of professionalism and professional judgment when representing our agency
• Demonstrate work efficiencies by managing time, meeting deadlines, and achieving utilization expectations
• Display appropriate teaming and collaboration skills, including proactively communicating changes, completing tasks as assigned and on agreed timeline to avoid overload of teammates, adapting to changes provided by the team, and seeking opportunities to help others
• Commit to conducting business according to the highest ethical standards, as demonstrated by a strong knowledge of industry legal compliance guidelines appropriate to the position, organizational ethics, and individual ethics and integrity
• Demonstrate proactive learning by asking questions to seek answers appropriate to the role and level of experience/training, seeking feedback and acting for improvement
• Apply the knowledge, skills, and abilities necessary to deliver exceptional work, as exhibited by strong accuracy, problem solving, quality management, and client-centered behaviors
• This position may require moderate overnight/weekend travel (up to 30%); the AM provides on-site leadership of program management at events such as speaker training meetings, advisory boards, and dinner programs for healthcare professionals
• This position requires occasional nonstandard work hours (up to 30%) in accordance with project needs, deadlines, deliverables, and urgent requests

This position is a perfect fit for you if:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are a highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• A BA/BS or equivalent work experience required
• 3-4 years of client/customer management experience required
• Strong working knowledge of Microsoft Office
• Healthcare/biotech/pharma experience preferred
• Agency experience preferred