Account Manager

About the role

Our Partnerships community is looking for an Account Manager to join our field-based team, covering the Midlands area of England, including Birmingham, Nottingham, Peterborough, Leicester and Stoke among others, as part of your patch.

In this field-based role, you’ll be a trusted business partner and the face of Autotrader across the region, supporting our independent customers.

You'll take accountability for understanding your customers' objectives and advising on how to achieve them in both the short and long term, working closely with stakeholders across your customers' business and Autotrader.

You'll take a consultative approach, using Autotrader data and insights to influence decision-making, drive digital performance, and deliver meaningful commercial outcomes. You'll educate customers on the right digital products to support growth and efficiency, using strong presentation skills and storytelling with data to simplify complex insights and guide clear recommendations.

This will involve collaborating face-to-face with different stakeholders within your customers’ businesses. Your focus will be on customer engagement through regular site visits. You’ll build and maintain strong customer relationships through this consistent engagement.

Lastly, you’ll collaborate regularly with stakeholders across Autotrader to find the right solutions for your customers, as well as with other Account Managers within your region and our Partnerships community.

This is a remote-based role with regular travel (minimum 3 days per week) across the Midlands region, and occasionally further afield, to support our retailer partners on-site. Alongside this, we have monthly collaboration time at our Autotrader offices, which will include overnight stays.

What we’re looking for

• Proven experience in B2B account management, consultative business partner or customer success type role or similar where you have owned a customer base
• Track record of achieving commercial KPIs, including driving revenue growth, product adoption, and retention.
• Strong commercial acumen - able to spot growth opportunities and mitigate risk through effective questioning and listening
• Confidence communicating with a range of customers and influencing decisions, developing long-term partnerships, and acting as a trusted consultant to truly understand your customers’ needs and challenges.
• Experience turning data and insight into actionable recommendations
• Confidence in contributing to continuous improvement by sharing best practices and customer feedback internally
• Organised, proactive, and comfortable managing multiple priorities
• Passion for customer success and digital transformation
• Strong collaborator, working closely with the wider team to share insights and drive better outcomes for our customers
• You’ll need to be adaptable with the ability to pivot in a fast-paced environment

During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria to determine if we progress your application further.