Account Manager

Who You Are

You are a skilled customer relations professional with an eye for detail, a firm grasp of mathematics, and a knack for solving complex problems while juggling multiple responsibilities.

You’re happy behind the computer, navigating spreadsheets and responding to client emails, and you are equally comfortable speaking to customers and partners in person and on the phone.

You are looking to bring your talents to a team where your ideas and contributions are recognized. You are versatile and thrive in a changing environment where you can spend time in a support role one minute and step into a leading role the next.

About The Role

We’re seeking a highly organized and customer-centric Account Manager to join our growing team. In this role, you’ll partner closely with Account Executives, clients, key partners, and internal teams to provide exceptional support throughout the sales operations process. You’ll play a key role in building long-term, trusted relationships with clients by delivering accurate, timely service and driving operational excellence.

This is a dynamic role requiring both attention to detail and strong interpersonal skills. The ideal candidate will be adaptable, proactive, and capable of switching between support and leadership functions as needed.

Must be based in the United States.

Other responsibilities include:

• Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors
• Support new client onboarding and growth initiatives in collaboration with Sales
• Generate timely, accurate quotes and ensure smooth order placement and processing
• Oversee customer account management including contract and agreement negotiations
• Coordinate with internal/external teams to forecast stocking needs and delivery schedules
• Act as a client advocate with a focus on improving the customer experience
• Collaborate cross-functionally to ensure on-time and accurate delivery of all orders
• Escalate risks appropriately and support remediation efforts
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

Desired skills and experience:

• 3–5 years in client-facing account management, sales support, or relationship management
• Background in technology, IT solutions, or channel distribution preferred
• Proven success managing multiple accounts with accuracy, responsiveness, and strategic focus
• Skilled in quoting tools, CRM systems (e.g., Salesforce)
• Experience in procurement, supply chain, or logistics coordination a plus
• Trusted advisor with a track record of building strong, long-term client relationships

Attributes:

• Excellent written, verbal, and presentation communication skills
• Analytical thinker who uses data insights to anticipate challenges and identify client-focused solutions
• Highly organized and efficient in fast-paced, deadline-driven environments
• Proactive problem solver who anticipates needs and drives solutions independently
• Collaborative, adaptable team player with a customer-first mindset.