Level 5 Storage & Backup Enterprise Services Architect

This is an opportunity to join a fast-growing Managed Services Provider. We are seeking a highly skilled and experienced Level 5 Storage & Backup Enterprise Services Architect to join our dynamic IT team. The ideal candidate will possess in-depth knowledge of storage and backup systems and demonstrate strong leadership and problem-solving skills. This is a senior-level position that requires extensive experience in designing, implementing, and maintaining complex storage and backup environments.

This position is supported by a 24x7x365 team, but occasional evening and weekend work may be required to handle emergencies or perform system maintenance.

Key Responsibilities

• Architecture & Managed Services Leadership
  • Define and own customer-facing hybrid cloud architectures for Azure-based managed services.
  • Design, standardize, and evolve multi-tenant managed service platforms supporting multiple enterprise customers.
  • Ensure architectures align with contractual SLAs, SLOs, and support models.
  • Establish and enforce architecture, security, and operational standards across customer environments.
• Hands-On Technical Leadership
  • Maintain hands-on involvement with storage and backup systems in production.
  • Lead troubleshooting and serve as the highest-level escalation point for complex customer issues.
  • Architect resilient platforms with strong monitoring, alerting, backup, and disaster recovery.
• Customer Engagement & Advisory
  • Act as a technical lead and trusted advisor for enterprise customers.
  • Participate in customer architecture reviews, technical workshops, and QBRs (Quarterly Business Reviews).
  • Translate customer business requirements into secure, supportable cloud architectures.
  • Support presales and solution design, including architecture validation, scoping, and risk assessment.
  • Guide customers through cloud adoption, modernization, and hybrid integration strategies.
• Operations & Reliability
  • Provide architectural leadership for 24×7 managed service operations, including on-call participation.
  • Lead major incident response efforts, including customer communication and post-incident reviews.
  • Drive reliability, performance, and cost optimization improvements across customer platforms.
  • Ensure operational readiness for new customers and onboardings.
• Mentorship & Influence
  • Mentor senior engineers and architects within the MSP organization.
  • Influence technical strategy, tooling, and service offerings across the managed services portfolio.
  • Evaluate Azure services and technologies to improve customer outcomes.