Pulse Labs

Pulse Labs is an innovative, AI-powered User Experience (UX) research and product testing platform fundamentally designed to bridge the gap between AI technology and real-world human interaction. Founded in 2017 by Abhishek Suthan, Dylan Zwick, and Akansha Mehta, and headquartered in Salt Lake City, Utah, the company originally launched out of the inaugural Alexa Accelerator to test voice applications. Today, it has evolved into a massive end-to-end research ecosystem. Under the hood, Pulse Labs leverages its proprietary FlightRecorder SDK and Pulse Voices™ panel to conduct highly targeted surveys, 1:1 interviews, and in-app behavioral observations across web, mobile, smart devices, and even automotive interfaces. Their primary target audience spans aggressive product managers, UX designers, and enterprise research teams who desperately need to capture, analyze, and surface authentic user feedback without the friction of traditional focus groups. What sets Pulse Labs apart in the highly competitive product analytics space is its heavyweight backing—securing early funding from Amazon’s Alexa Fund, Google, and Jeff Bezos’ personal investment arm—and its ability to seamlessly transform unstructured, real-time user behavior into actionable, AI-driven product insights.