DigitalGenius

DigitalGenius (operating at digitalgenius.com) is an AI-powered customer service automation platform engineered for ecommerce and retail. Founded in 2013 by Bogdan Maksak and headquartered in London, England, DigitalGenius enables online retailers and brands to fully resolve pre- and post-purchase customer queries using artificial intelligence and automation. Under the hood, the platform integrates with existing helpdesk systems to automate support operations, handling inquiries across multiple channels. This allows ecommerce businesses to reduce response times, improve customer satisfaction, and scale support without proportional increases in staffing. DigitalGenius has raised $34.5 million in funding.