Virtual RN - Care Connect Team

As a Virtual RN on Tia’s Care Connect team, you will support patients through virtual clinical communication, phone calls, care coordination, and provider inbox support.

You will help patients get timely answers, navigate next steps in their care, and feel supported throughout their Tia experience. This role is a great fit for an RN who is organized, empathetic, comfortable with technology, and excited to work in a fast-paced virtual care environment.

What You’ll Do:

• Respond to patient messages and phone calls in a timely, clear, and empathetic way
• Triage patient needs and escalate urgent or complex clinical concerns using Tia protocols
• Support provider inboxes, clinical tasks, medication refills, and care follow-up
• Communicate lab and imaging results to patients using established workflows
• Help patients understand next steps in their care and connect them to the right team member when needed
• Partner with providers, RNs, and care team members to support a high-quality patient experience
• Maintain accurate documentation and protect patient privacy in accordance with HIPAA