Vice President, Global Production Operations & Reliability

What you'll do:

• Define and execute Everbridge's global production operations and reliability strategy.

• Lead and develop high-performing global Site Reliability Engineering (SRE) and Development & Reliability Engineering (DRE) teams responsible for platform reliability and operational engineering.

• Own the operational excellence of Everbridge's AWS and Kubernetes-based cloud platform, ensuring scalability, resilience, security, and performance.

• Establish best practices for service reliability, including Service Level Objectives (SLOs), error budgets, production readiness, capacity planning, observability, and operational automation.

• Drive disciplined incident management, change governance, release management, and post-incident reviews to continuously improve platform stability and reduce operational risk.

• Lead disaster recovery planning, resilience testing, business continuity initiatives, and operational readiness across global production environments.

• Partner closely with Engineering, Product, Security, Customer Support, and Customer Success to embed reliability into the software development lifecycle and improve customer outcomes.

• Champion automation, cloud-native engineering practices, and continuous improvement to enhance operational efficiency and platform performance.

• Provide executive leadership and reporting on operational health, reliability metrics, customer-impacting incidents, and strategic initiatives.

What you'll bring:

• 15+ years of experience in production operations, cloud infrastructure, platform engineering, SRE, or related technology leadership roles.

• Proven experience leading global production operations for large-scale, mission-critical SaaS or cloud platforms.

• Deep expertise in AWS, Kubernetes, cloud-native architectures, distributed systems, and high-availability environments.

• Strong understanding of SRE principles, incident management, observability, disaster recovery, change management, CI/CD, and Infrastructure as Code.

• Demonstrated success building and leading high-performing global engineering and operations teams.

• Excellent executive communication, stakeholder management, and cross-functional leadership skills.

Preferred Qualifications

• Experience in mission-critical industries such as public safety, critical communications, healthcare, financial services, security, or enterprise SaaS.

• Familiarity with modern SRE practices, progressive delivery, platform engineering, service mesh, and cloud cost optimization.

• Knowledge of regulatory and operational frameworks including ISO 27001, SOC 2, NIST, or FedRAMP.