Vendor Relationship Specialist, Pharmacy Network

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Their telehealth support solutions are designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across all 50 states.

OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Pharmacy Operations & Supply Chain team oversees the entire journey from when a provider writes a prescription to when medication reaches the patient's door, including managing a network of 20+ pharmacy partners across all 50 states.

As Vendor Relationship Specialist, Pharmacy Network, you will be the single owner of this partner network. You will handle relationships, negotiate pricing, qualify and onboard new partners, and ensure the right capacity and state coverage are in place before demand arrives. This network carries a significant share of total order volume and is currently managed informally by one leader. You will take over and build the operating standard for how it runs.

What You'll Do

• Own the partner network end to end. Serve as the primary point of contact for 20+ pharmacy fulfillment partners, managing relationships, capacity, product and formulary coverage, and performance. You will be the accountable party when partners need to resolve issues.

• Negotiate pricing and terms. Lead commercial conversations directly with partners, balancing cost against capacity, coverage, and turnaround time rather than focusing solely on price optimization.

• Source and qualify new partners. Identify, cold-outreach, and qualify new pharmacies based on capacity, product capability, licensure, and compliance. Develop the qualification framework from scratch.

• Own 50-state coverage. Ensure coverage for every medication on the formulary across all states. When a new medication launches without full coverage, you will be responsible for finding and onboarding partners licensed in the gap states and getting it live.

• Manage network capacity against demand. Work with the team's demand forecast to grow or rebalance partner capacity ahead of volume, and provide partners with forward visibility on upcoming orders so they can plan production proactively.

• Support partner onboarding and integration. Guide new partners through integration with the Systems & Formulary team to ensure new capacity comes online smoothly.

• Build the standard. Establish repeatable processes, partner scorecards, and documentation for managing the network, ensuring it operates systematically rather than relying on one person's phone.

• Verify performance in person. Visit partner sites periodically to confirm capability, quality, and compliance firsthand, and to strengthen relationships that are otherwise maintained remotely.

• Partner cross-functionally with Demand & Supply Planning, Systems & Formulary, Patient Support, and Licensing & Credentialing to resolve issues spanning the order lifecycle.

• Other duties as assigned.

Who You Are

You have previously owned a partner or vendor book yourself, not just coordinated one on someone else's behalf. You are comfortable initiating calls to unfamiliar pharmacies, asking tough questions about capacity, and making decisions based on the answers received. You prefer building processes rather than waiting for them to be created, and you thrive in a network that is growing faster than its current operating model.

Required Qualifications

• A Bachelor's degree or equivalent experience.

• 6+ years in vendor, partner, supplier, or network management, with direct ownership of a partner portfolio.

• Working knowledge of 503A compounding pharmacy operations, including state licensure, compounding capability, and how capacity varies by medication.

• Demonstrated ownership of pricing and commercial negotiations, independently.

• Track record of sourcing and qualifying new partners from scratch, including cold outreach.

• Comfortable establishing processes, standards, and documentation where little exists.

• Strong cross-functional communication skills; effective with operational, clinical, technical, and finance audiences.

• Comfortable in a fast-paced, flat-structure environment with shifting priorities and a high-touch relationship load.

• Willingness to travel to partner sites approximately every 4–6 weeks.

Preferred Qualifications

• Experience managing a 503A pharmacy network for multi-state coverage at a telehealth, digital health, or DTC health company.

• Familiarity with prescription ordering flows, formulary structure, titration schedules, or medication strengths and concentrations.

• Cold-chain or temperature-controlled fulfillment experience.

• Contract negotiation and vendor compliance or audit experience.

• Experience building vendor scorecards, qualification frameworks, or capacity tracking from the ground up.