US Partner Success Manager

FeedbackFruits is seeking a US Partner Success Manager to lead partnerships with universities and colleges in the Americas. This role will shape the region’s growth by ensuring adoption and renewal of their tools, working closely with instructors, instructional designers, and university leadership.

Core Responsibilities:

• Own a portfolio of US partner institutions, managing renewals from proposal to contract negotiation, collaborating with the Legal team.
• Monitor adoption health and translate usage data into actionable plans and reports for partners.
• Conduct trainings and demos for faculty and instructional designers, advising on pedagogy and product integration.
• Build cross-institutional relationships, from instructors to C-level, fostering internal champions for long-term engagement.
• Identify upsell and cross-sell opportunities, collaborating with the US Account Executive to drive expansion.
• Visit partners on campus and represent FeedbackFruits at events/conferences (up to 20% of time).
• Bring partner feedback to the Product team with evidence-based insights.
• Maintain accurate HubSpot records to track renewal forecasts and at-risk accounts.

Key Qualifications:

• 3+ years in account management, customer success, or partner management, with experience securing renewals (including challenging cases).
• Comfortable navigating conversations with professors and provosts, driving independent discussions.
• Quick learner of complex software, adept at analyzing data, and capable of explaining LMS integrations (e.g., Canvas, Blackboard, Moodle) to diverse audiences.
• Self-driven with strong prioritization and risk-spotting skills; proactive without micromanagement.
• Confident negotiator who stays composed during renewal challenges, backed by data.
• Resilient in slow-progress environments, distinguishing between failed strategies and unfinished work.
• Clear communicator, proactively addressing risks or strategic decisions.
• Preferred: Familiarity with Canvas, Blackboard, Moodle, or D2L Brightspace, procurement processes, academic calendars, or HubSpot.
• Location: Based in the Eastern or Central US time zone, authorized to work in the US without sponsorship, 40 hours/week, with 20% travel flexibility.

Compensation & Perks:

• $85,000 base salary + commission structure.
• 401(k) with employer contribution.
• Health, dental, and vision insurance (50% spouse/children coverage).
• 25 days PTO (combined vacation/sick).
• Paid birthday day off.
• 3 paid volunteering days/year.
• 3 paid L&D days/year + $550 annual learning budget.
• Company laptop.
• Fully remote work.
• Unlimited mental health support via OpenUp.