Trust & Safety Contractor (German Market)

What You Will Do

• Develop strong expertise in online risk and abuse, with a specific understanding of how interactions on social and dating platforms work.

• Investigate and assess user reports, applying internal guidelines objectively and consistently.

• Conduct risk assessments to determine severity, urgency, and potential impact, escalating high-risk cases when necessary.

• Monitor livestreams in real time, responding quickly to behaviors that violate our Community Guidelines.

• Identify operational, product, or policy gaps, and propose improvements that enhance user safety.

• Report and document technical bugs encountered during moderation or investigations.

• Contribute to the improvement of processes, best practices, and documentation.

• Analyze and report emerging trends within your specific market, ensuring the Trust & Safety and Product teams have accurate, timely insights to adapt strategies.

• Prepare regular reports summarizing key learnings, risks, and trends observed on the platform.

• Contribute to cross-functional safety initiatives by providing relevant insights and share regional context that may affect user behaviors or risks.

Professional Background

• 2–4 years of experience in Trust & Safety, online moderation, risk assessment, or a related field.

• Nice to have: Customer Support experience; experience in environments with real-time decision-making.

Specific Knowledge & Market Fit

• Languages: French (C1/C2) and English (B2 minimum). Spanish is a plus.

• Strong understanding of German culture, youth trends, and online behavioral norms.

• Good knowledge of social media platforms, user dynamics, and digital communities.

• Understanding of how dating and social discovery apps work, including typical risk scenarios (e.g., misrepresentation, boundary-pushing, emotional manipulation, unwanted contact).

Soft Skills

• Strong analytical skills and the ability to evaluate situations within their broader context.

• Objective decision-making, with the ability to apply guidelines consistently under pressure.

• Quick, confident decision-making, especially in time-sensitive situations.

• High adaptability and comfort navigating evolving rules, products, and risk landscapes.

• Strong communication skills and ability to provide relevant input when needed.

• Ability to step back, reflect, and assess complex or sensitive situations with neutrality.

• High social intelligence and cultural awareness.