TikTok Shop Operations Coordinator

Envision Horizons, a global marketplace growth agency specializing in Amazon, Walmart, and other major retail media networks, is seeking a highly organized, detail-oriented TikTok Shop Operations Coordinator to support day-to-day operations across TikTok Shop client accounts.

The role focuses on shop management, content compliance, and campaign execution, ensuring listings remain clean, shop health metrics stay green, and violations are resolved proactively. You’ll collaborate closely with Account Managers to keep clients informed and unblocked.

Primary Focus: TikTok Shop, with an understanding of how it supports broader Amazon and e-commerce strategies, including product priorities, inventory, promotions, content, and reporting.

Key Responsibilities:

• TikTok Shop Operations Support:
  • Manage daily shop operations, including order fulfillment tracking, inventory sync monitoring, and violation resolution.
  • Write and optimize product listing (PDP) copy and imagery to meet TikTok Shop content and compliance standards.
  • Monitor shop-health indicators, order performance, fulfillment metrics, and customer feedback; escalate issues to Account Managers or channel leads.
  • Resolve listing, inventory, fulfillment, returns, and policy-related issues by tracking support tickets and following up on open items.
  • Maintain operational trackers for inventory, order status, listing updates, promotions, account issues, and platform-support cases.
  • Ensure product information, creative assets, prices, inventory levels, and product attributes are accurate and current.
  • Document processes, recurring issues, resolutions, and standard operating procedures.
• Catalog, Promotion, and Content Coordination:
  • Assist with product creation, bulk uploads, listing updates, and catalog-quality checks.
  • Coordinate requests for product information, imagery, claims support, documentation, and creative assets.
  • Set up, track, and maintain TikTok Shop promotions, discounts, bundles, and merchandising initiatives.
  • Conduct competitive, product, keyword, and trend research to support listing optimization and promotional planning.
  • Flag potential listing-compliance, product-content, pricing, or catalog-quality concerns.
  • Write compelling CRM messaging for targeted customer segments.
• Cross-Functional Coordination:
  • Convert action items from client calls into Asana or project-management platforms.
  • Track tasks, owners, due dates, and dependencies; follow up with internal teams.
  • Coordinate requests among Account Management, Amazon, Paid Social, Creative, Affiliate/Creator, and Operations teams.
  • Ensure TikTok Shop execution aligns with broader client priorities, including key SKUs, inventory, promotions, and campaign timing.
  • Surface cross-channel dependencies or risks, such as inventory shortages, pricing inconsistencies, or missing creative assets.
  • Maintain accurate project trackers and provide regular status updates.
• Reporting & Client Support:
  • Build and maintain recurring performance reports, client dashboards, and reporting sheets.
  • Compile TikTok Shop data related to sales, orders, product performance, inventory, fulfillment, customer feedback, promotions, and shop-health indicators.
  • Support preparation of client updates, QBR materials, meeting agendas, and presentation slides.
  • Draft clear, concise internal and client-facing status updates.
  • Organize data, insights, and open questions to connect TikTok Shop performance to broader Amazon and e-commerce conversations.
  • Maintain organized records of client requests, decisions, deliverables, and next steps.