Therapy Clinical Education & Excellence Manager

Position Overview

The Therapy Clinical Education & Excellence Manager leads service-line education, onboarding, clinician support, quality, competency, and program expansion across assigned programs. This role supports the Director of Clinical Education and Excellence by strengthening clinician performance and system quality of care through education, standards implementation, clinical review, coaching, and adoption support. The Manager uses objective and subjective trend data to identify gaps, prioritize interventions, guide service-line expansion, and summarize risks, outcomes, and recommendations for Director review. The position is structured as 50% clinical and 50% administrative time.

Key Areas of Ownership

Clinical Education, Onboarding & Clinician Support

• Lead service-line onboarding, clinical education, probationary support, and professional development.
• Develop education, tools, templates, and resources aligned with standards, workflows, and quality priorities.
• Identify education and support needs using feedback, support requests, case review findings, and performance trends.

Clinical Quality, Competency & Performance Support

• Support development and implementation of standards of care, clinical practice guidelines, workflows, documentation expectations, and patient-safety standards.
• Coordinate peer review, chart review, case review, and competency validation with operational and clinical partners.
• Assess competence and support corrective education, coaching, or performance improvement when standards are not met.

Clinical Initiatives & Program Expansion

• Lead service-line initiatives, pilots, practice improvements, and program expansion efforts.
• Translate clinical, workflow, policy, documentation, and quality changes into education and adoption support.
• Partner with Clinical Operations, Clinical Education and Excellence Department (CEED), and service-line leaders to support communication and sustainable execution.

Data-Informed Continuous Improvement

• Monitor objective and subjective trends across onboarding, reviews, competency, documentation, operational performance, feedback, and patient-care data.
• Use trend data to identify gaps, prioritize interventions, and support service-line expansion.
• Summarize trends, risks, outcomes, and recommended next steps for Director review.

Team Leadership

• Provide clinical leadership, coaching, and direction to assigned direct reports.
• Set priorities and accountability for assigned education, quality, clinician-development, and implementation work.

Qualifications

• Clinician must maintain an active, unrestricted independent license (LCSW, LMFT, LPCC) in the state of primary residence and any state(s) where direct patient care is provided. Active AZ, OR, or CA license is highly preferred.
• Clinician must be willing to obtain additional state licensure as requested by Ascend Healthcare.
• Demonstrated experience in clinical education, onboarding, real-time clinician support, clinician development, quality review, peer review, competency validation, case review, performance improvement support, or clinical leadership.
• Experience working in behavioral health, outpatient psychiatry, therapy, integrated care, or Community Health Center/FQHC environments preferred.
• Strong understanding of documentation standards, clinical quality expectations, regulatory requirements, and evidence-based practice within the assigned service line.
• Strong collaboration, coaching, organization, communication, and problem-solving skills.
• Comfort using electronic medical records, clinical data, Microsoft Office tools, and virtual communication platforms.

Physical Requirements

The position is fully remote but may require in-person attendance as needed. Key requirements include:

• Prolonged Sitting: Ability to sit for extended periods.
• Manual Dexterity: Good hand-eye coordination for computer use.
• Visual Requirements: Adequate vision for reading screens and documents.
• Communication: Clear verbal and written communication skills.
• Hearing: Sufficient hearing for phone calls and virtual meetings.
• Work Environment: Access to a quiet, dedicated workspace with reliable internet.

Perks

• Competitive Salary
• Medical, Dental, Vision, Life, and LTD benefits
• Paid Time Off (PTO) + Company Holidays
• Yearly CEU Stipend
• Collaborative Environment
• Remote-first setting
• Clinician Founded and Operated
• Incentive Bonus Program (Optional)

Schedule

Monday-Friday, 8am-5pm (PST/MST)