Therapist Clinical Quality Peer Educator

As a Therapist Clinical Quality Peer Educator, you'll help ensure therapists' documentation reflects safe, evidence-based, and clinically sound care by evaluating notes against Headway's clinical quality standards. Your work helps promote consistency, support provider growth, and maintain the high standard of care our providers deliver. Some Peer Educators also provide individualized remediation and coaching to help providers successfully meet quality expectations. Please note: this is a part-time role.

You will be great for this role if:

• You are a current licensed therapist or professional counselor with an independent, unrestricted license and 3+ years of direct therapy experience.

• You have experience completing quality chart reviews or audits for healthcare delivery organizations, and have coached or trained other clinicians on documentation that meets standards of clinical care.

• You are comfortable working alongside AI-assisted review tools: critically evaluating a model's output and giving structured feedback that improves both the rubric and the model over time.

• You are an expert communicator and educator, with experience conveying information to large and diverse groups of individuals - and you can deliver feedback in a way that feels supportive rather than punitive.

• You are comfortable adapting to various healthcare technology platforms, and to workflows that continue to evolve as our programs scale.

Role responsibilities:

• Review clinical documentation across note types - initial assessments (90791) and progress notes - to identify gaps that fall below industry standards for high-quality, safe patient care.

• Review clinical decision-making processes and the use of evidence-based treatment modalities.

• Complete additional quality-assessment work as our programs evolve, including calibration exercises and inter-rater reliability rounds.

• Some peer educators may also provide asynchronous and live 1:1 remediation support to providers falling below established standards of care, using education-forward communication that ties documentation expectations to patient safety and quality standards.

• Complete all review and documentation work within Headway's designated systems, adhering to HIPAA and Headway's privacy and confidentiality requirements. Patient information is never stored or maintained outside those systems.