Temporary Customer Service Associate

As a Temporary Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry-leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to apply your communication, problem-solving, and technical skills in a mission-driven environment.

A Day in the Life

• Handle a high volume of inbound phone calls while efficiently managing multiple tasks in a fast-paced call center environment
• Resolve customer issues using AWS tools, specifically Amazon Connect and Connect Assistant, following defined call flows
• Deliver a positive experience through empathy, patience, and clear communication
• Accurately document interactions and manage follow-ups
• Collaborate with teammates and escalate complex issues as needed
• Work assigned shifts, including weekends and holidays
• Participate in ongoing training and continuous improvement
• Support customers via voice and chat using Amazon Connect

About You

• Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction
• Enjoy helping people, solving problems, and learning new technologies quickly
• Adapt well in fast-paced, changing environments while staying organized and detail-oriented
• Follow structured workflows and procedures with consistency and accuracy
• Are motivated to build skills for future opportunities in tech, support, education, or customer experience
• Comfortable with a temporary assignment typically lasting 8–12 weeks, with the flexibility to be extended or shortened based on business needs (as short as 4 weeks)
• Must be available on Mondays due to consistently high call volume and operational demand
• Ability to work a full-time schedule of 40 hours a week
• High school diploma or equivalent
• Must be at least 18 years old
• Must have a quiet, distraction-free home workspace
• Must be proficient using browsers such as Chrome, Firefox, or Safari
• Ability to learn and use multiple systems, windows, and monitors
• Professional fluency in English (CERF C1 or higher)
• Must reside in an approved state
• Home Internet that meets the following requirements:
• 30 Mbps download
• 15 Mbps upload
• 100ms ping or less
• Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
• WiFi is allowed; wired connection required if WiFi becomes unstable
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
• Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems

What Makes This Opportunity

• Build in-demand skills using Amazon Connect and cloud-based support tools
• Receive paid training and ongoing support
• Gain hands-on experience in customer experience and tech-enabled services
• Support a mission-driven environment serving students and educators
• Strengthen core skills like communication, customer service, and multitasking

Our Training Approach

You’ll complete a fast-paced, 3-day training program with hands-on, real-world learning to build proficiency quickly. Ongoing coaching and support from experienced team members will help you succeed as you settle into the role.