Telesales Development Representative (Philippines-based, Remote)

The Telesales Development Representative role is ideal for someone who enjoys building relationships over the phone and takes pride in being organised, reliable, and easy to deal with. Because this is a brand new function, you will not be inheriting someone else's process. You will help design the call cycle, shape how we work with these stores, and set the standard for the team as it grows.

You will receive full training on the client's products, the order entry portal, and the Australian independent grocery landscape, along with ongoing day-to-day support from your Sydney-based Account Manager. We offer competitive remuneration and genuine scope for the role to grow as the function expands.

Key Responsibilities:

Store Onboarding and Contact Mapping

• In the establishment phase, work through the full store list to introduce the service and record each retailer's preferred means of contact, key contact person, and best day and time to call.
• Build an accurate, reliable contact base that the ongoing call cycle depends on.

Daily Call Cycle Management

• Work through an assigned list of independent grocery stores each day, reaching the right person at each site to check stock levels and establish whether an order is needed.
• Maintain call discipline so every store in the cycle is contacted on schedule and no account is missed.

Order Capture and Entry

• Take orders accurately over the phone and enter them into the order entry portal promptly and without error.
• Confirm product codes, quantities, and delivery expectations so that orders flow through cleanly and stores receive what they expect.

Promotional and Seasonal Selling

• Talk customers through current promotions, new lines, and seasonal ranges as they come up.
• Make sure stores know what is available and when, and encourage incremental orders where the opportunity is there.

Customer Relationship Building

• Become a familiar and welcome voice for the stores in your cycle.
• Build genuine rapport with independent retailers, respond to their questions promptly, and represent the company and the client professionally on every call.

Record Keeping and Reporting

• Keep clear notes of every call, including outcomes, orders placed, and any issues raised.
• Flag out-of-stocks, delivery problems, declining order patterns, or unhappy customers to the Sydney-based Account Manager, and provide a regular summary of call activity and store feedback.