Telephone Triage Nurse

At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognise it in every person who embraces this mission.

Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting-edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.

Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives?

About the role

We are looking for a Telephone Triage Nurse to join our team and help us evaluating our patient’s medical needs over the phone, ensuring they are guided to the right level of care.

Your role

• Identify patients’ care requirements, focus on their needs and act on them
• Nurture a compassionate environment by providing support
• Resolve or report on patients’ needs or problems
• Accept telephone calls from patients with varying levels of acuity and types of medical concerns
• Promote clear and coherent verbal communication following an appropriate line of questioning
• Assess clients based on the patient’s own evaluation, concerns, and responses to questions.

Requirements

Who you are

• Bachelor’s degree in Nursing
• Current, valid state license as a Registered Nurse.
• Minimum of 2 years experience in triage, either by telephone or in an emergency room setting
• Strong problem-solving skills and ability to multitask
• Compassionate, with good communication skills
• Fluent in Portuguese and English (written and spoken)
• Comfortable working under pressure in fast-changing conditions
• Available to get initial training at our office in Matosinhos, Porto

Nice to have:

• Have experience in telephone triage, telehealth or digital health services;
• Have experience in clinical quality, audit or continuous-improvement activities.