Technical Writer

As a Technical Writer, you will work closely with Software Engineers, Product Managers, and other stakeholders to create world-class technical documentation. You will transform complex cloud technologies, APIs, developer tools, and infrastructure services into clear, concise, and user-friendly content that drives customer success and product adoption.

Responsibilities

• Maintain and continuously improve the company knowledge base, ensuring documentation remains accurate, up-to-date, and easily accessible.
• Establish and maintain documentation standards, style guides, templates, and best practices to ensure consistency across all content.
• Design and optimize documentation structure, navigation, and information architecture to improve user experience and content discoverability.
• Manage and enhance documentation toolchains, including version control systems, static site generators, and publishing workflows.
• Create high-quality technical content, including developer guides, API documentation, tutorials, release notes, and product documentation.
• Collaborate closely with software engineers and product managers to gather technical information and ensure content accuracy.
• Translate complex technical concepts, cloud architectures, microservices, and REST APIs into clear and understandable documentation.
• Plan, track, and deliver documentation projects within Agile development environments.
• Analyze documentation usage metrics and user feedback to identify gaps and continuously improve content quality.
• Monitor support tickets, community channels, and user feedback to proactively address documentation needs.
• Develop scripts and content for educational video materials in collaboration with internal teams.

Requirements

• 3+ years of experience creating technical documentation for developers, software products, or IT professionals.
• Bachelor's degree in Computer Science, Technical Communication, English, or a related field.
• Strong technical aptitude with the ability to understand software development concepts, APIs, and programming languages.
• Ability to read and understand source code written in languages such as Python, Java, JavaScript, or similar.
• Excellent written and verbal communication skills in English.
• Experience producing clear, well-structured technical content for both technical and non-technical audiences.
• Experience using Git/GitHub for version control and collaborative documentation workflows.
• Proficiency with Markdown, reStructuredText, or similar markup languages.
• Familiarity with API documentation tools such as OpenAPI/Swagger and Postman.
• Experience with documentation platforms such as Confluence, GitBook, Read the Docs, Document360, or similar solutions.
• Understanding of SEO principles and analytics tools for measuring documentation effectiveness.
• Experience documenting cloud-based platforms, SaaS products, developer tools, or enterprise software solutions.
• Familiarity with Agile methodologies and project tracking tools such as Jira.

Nice to Have

• Experience creating or supporting technical video tutorials and educational content.
• Experience with CI/CD pipelines and modern documentation publishing workflows.
• Understanding of cloud infrastructure and distributed systems concepts.
• Experience working in product-focused or developer-focused environments.