Technical Support Engineer

About the Role: At Redis, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role. You will use and extend your technical depth by addressing complex problems for top companies, becoming an expert on Redis Enterprise Software running on top Cloud platforms and container orchestration environments.

What You'll Do

• Work with customers to troubleshoot and resolve complex software issues, reproducing customer environments as needed.
• Analyze performance questions along the data path (including networks) for Cloud or On-premises deployments.
• Provide Root Cause Analysis (RCA) and collaborate with Engineering to provide solutions.
• Provide technical expertise during testing, deployment, and upgrading of Redis software.
• Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.
• Document issues, contribute to internal team documentation, and participate in new product development and customer training.

What You Bring

• At least 5 years of relevant experience in the enterprise software industry.
• Expert working knowledge in Linux/Unix and networking (TCP/IP).
• Strong background in scripting or programming languages.
• Working knowledge of Cloud-based and On-premise environments.
• Proficiency in written and verbal English, with strong problem-solving and multi-tasking skills.
• Bonus: Bachelor of Science in Computer Science or Information Systems, experience with NoSQL databases (especially Redis), and container orchestration environments like Kubernetes.

Benefits

• Salary: €50K – €70K per year plus equity grants.
• 25 vacation days per year (in addition to bank holidays).
• Private health insurance and paid paternity leave.
• Home internet & phone stipend, plus learning and development opportunities.
• Flexible working options in a high-performance, pre-IPO company.