Technical Support Consultant

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010. They deliver secure customer and technical support across 60 languages, spanning diverse industries.

What You Will Do:

• Provide technical support via phone, email, and chat in a professional and efficient manner;
• Troubleshoot technical issues and offer step-by-step guidance to customers;
• Collaborate with other departments to resolve customer issues;
• Escalate complex issues to the appropriate team for resolution;
• Document customer interactions and inquiries in D365;
• Continuously improve customer support processes and procedures;
• Maintain a high level of product knowledge and stay updated with company updates and changes.

What You Need to Succeed:

• Excellent English and French communication skills (at least C1 for both spoken and written);
• At least 1 year of experience in a customer support role (technical support preferred) in a fast-paced environment;
• Familiarity with CRM systems and basic technical support (understanding of APIs, operating systems, and SaaS tools);
• Strong problem-solving and troubleshooting skills, with constant attention to detail;
• Ability to multitask and prioritize effectively;
• Exceptional interpersonal and team-player skills;
• Ability to communicate technical information to non-technical customers;
• Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Benefits:

• Fixed schedule: Monday–Friday, 9 AM–6 PM (GMT+3);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, with an internal health policy;
• Responsive leadership interested in your development and long-term cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.