Technical Product Manager

Responsibilities:

• Lead products through the "Smile Product Realization Process", including but not limited to, collaborating with peers to support efforts in Marketing, Revenue Operations, Licensing, Training, Legal, and more.
• Own the product backlog and monthly/quarterly cadence – write user stories and acceptance criteria, prioritize feature development, plan iterations, and minimize roadblocks for engineers.
• Facilitate core Scrum ceremonies, including but not limited to, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.
• Act as a subject matter expert for all technical aspects of the product suites for the engineering team by identifying and removing complex technical and organizational roadblocks that impede sprint progress.
• Guide cross-functional teams in Agile methodologies and Scrum best practices to foster a culture of continuous improvement, self-organization, and high performance.
• Set clear expectations with customers and development teams in terms of priorities and product requirements.
• Ensure thorough understanding of current product offerings, target clients, product capabilities and limitations.
• Be the product expert on the assigned platform and products, and understand the interdependencies between various parts of the system.
• Evaluate the feasibility of requirements, considering capabilities and limitations.
• Track, analyze, and communicate team velocity, sprint progress, and agile metrics to ensure the team is meeting defined goals and objectives.
• Actively listen to client needs/complaints to address potential issues and offer viable solutions/alternatives.
• Clearly communicate the product vision and sprint goals across the broader team to ensure alignment.
• Help guide product decisions through user testing and iterative feedback loops.
• Collaborate with various resource managers on resource planning and achieving goals.
• Support the identification and build of new and/or optimizing processes and tools supporting product management and agile delivery.
• Provide support in the hiring process and onboarding of new team members, as needed.

Requirements:

• 6+ years of technical product management, product owner, and/or product management related experience combined with a strong understanding of the software development lifecycle.
• Post-secondary education in a relevant field and/or equivalent working experience.
• Demonstrated ability to have a user-centric mindset throughout the product development process.
• Previous experience in applied knowledge of user testing and validation techniques.
• Proven experience and ability to collaborate effectively with clients, UX specialists, engineers, sales, marketing, and other key contacts.
• Previous consultative experience in client-facing roles in product development or management.
• Critical thinking skills with a solution-oriented mindset is required, along with demonstrated ability to collaborate with cross-functional teams.
• Demonstrated abilities to be self-directed, proactive, and results-oriented, along with effective time-management skills.
• Effective communication skills, ability to influence and guide solutions as well as translating complex technical concepts to various audiences.
• Formal training in a reputable product management framework, preferred.
• Software architecture/development / technical implementation experience, preferred.
• Possess a strong understanding of technical/data vocabulary, strongly preferred.
• Experience with, but not limited to, the following technologies preferred:
• APIs
• FHIR (HAPI FHIR a plus!)
• HL7 v2
• SMART on FHIR
• Security (OAuth2 / OIDC / SAML / LDAP)
• Master Data Management
• Channels, Subscriptions, Interceptors
• Healthcare Data Modeling, Mapping, Migration, Integration, ETL
• Clinical Document Architecture (CDA)
• Master Data Management / EMPI
• Terminology Standards (e.g. LOINC, SNOMED, UCUM, ICD-10)
• Consent Management
• Clinical Reasoning