Technical Lead

The Technical Lead supports a portfolio of customers and provides technical expertise to account teams and clients, driving optimization, adoption, and ensuring service excellence. This role delivers tactical day-to-day support, manages escalated issues, and oversees complex configuration changes for all business segments.

What You Will Do

• • Provide tactical day-to-day technical support to operational contacts.
• • Understand clinical workflows and apply PerfectServe solutions to improve them.
• • Partner with customer contacts to enhance adoption, train on self-administration best practices, and optimize account configurations.
• • Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with the Support Center.
• • Manage, resolve, and document complex and escalated requests and configuration changes.
• • Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools.
• • Contribute to product, process, and best practice documentation.
• • Provide tier-three technical support and collaborate on product feedback and enhancement requests.
• • Investigate and thoroughly document reported technical client concerns.

What You Will Bring

• • Strong technical expertise and ability to apply PerfectServe solutions in complex environments.
• • Ability to manage multiple tasks and resolve technical issues under pressure.
• • Excellent relationship-building, written, and verbal communication skills.
• • Exceptional customer service mindset with a commitment to exceeding expectations.
• • Adaptability, strong work ethic, and motivation to grow professionally.

Essential Qualifications

• • Bachelor’s degree or equivalent experience.
• • 1+ years experience with PerfectServe implementation or support preferred.
• • 2+ years experience supporting SaaS customers or troubleshooting technical workflows.
• • Healthcare or clinical workflow experience preferred.
• • Proficiency in reporting tools (e.g., Looker) is a plus.
• • Ability to travel occasionally (less than 10%).

Why Join PerfectServe?

At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

We offer a salary range of $50,000 - $55,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team.