Technical Customer Support Engineer - India

About the Role: ClickHouse is looking for a Technical Support Engineer to provide excellent service to customers around the world, focusing on the India, APJ, and EMEA regions. This is a customer-facing role handling technical support via chat, calls, Slack, and virtual meetings, supporting both pre- and post-sales activities.

What You'll Do

• Support and guide ClickHouse users via cases, chat, Slack, community, and meetings.
• Develop solutions based on ClickHouse Cloud and open-source to share via documentation, blogs, and webinars.
• Work with global Support Services, Engineering, and Go-To-Market teams to define required functionality.
• Provide on-call coverage and guidance within required SLAs via a ticketing system.
• Partner with the Go-To-Market team on deeply technical aspects of POCs.

What You Bring

• Technical depth in ClickHouse, SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, or Docker.
• Previous experience as a Support Engineer, Technical Account Manager, DBA, SRE, or Systems Engineer.
• Ability to deliver high-quality 24x7 support in a globally distributed environment.
• Strong written and verbal English communication skills with reliable remote connectivity.
• Bonus: Experience with AWS/GCP/Azure, or data pipelines like Kafka, Spark, or RabbitMQ.

Benefits

• Employer contributions towards your healthcare.
• Equity in the company (stock options) for every new team member.
• Generous and flexible time off entitlements.
• $500 Home office setup stipend for remote employees.
• Opportunities to engage with colleagues at company-wide offsites and global gatherings.