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Censys
Customer Service 5h ago

Technical Account Manager, Federal

Censys
🌍Global
Full-time
Not Disclosed
Mid-Level

Job Description

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Role Summary

In this Technical Account Manager, Federal role, you’ll be part of the Customer Success team. Your main objective will be to support, enable, and grow customers across our Federal customer base. As the primary post-sales contact, you’ll represent Censys to C-Levels, threat hunters, and cybersecurity practitioners for Government agencies worldwide. Every day, you’ll work cross-functionally with your technical counterparts to improve the customer’s experience and ensure their success.

Responsibilities

  • Manage customer life cycles through onboarding, adoption, enablement, renewal, and expansion
  • Onboarding - Lead the post-sale engagements, including internal hand-offs, customer kick-off, and Integration and Architecture Planning meetings with your Customer Success Engineer
  • Adoption - Drive customer adoption by understanding customer use cases and values, articulating our value proposition and product offerings, and delivering Executive Business Reviews, Success plans, etc.
  • Enablement - Educate customers on new features, platform workflows, Beta Programs, Design Partnerships, and User Testing
  • Renewal - Proactively monitor customer health, understand the customer’s renewal process, prepare quotes for customers or partners, and mitigate churn risks
  • Expansion - Guide strategic discussions with customer stakeholders, identify CSQLs (expansion opportunities) with Sales, and facilitate customer references or case studies
  • Collaborate closely with internal Customer Solution Engineering, R&D, Sales, Marketing, and Executive teams to deliver on client goals and needs
  • Maintain accurate and up-to-date records of activities and notes (Catalyst, Salesforce)
  • Other duties as assigned

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Censys is a premier, enterprise-grade attack surface management and threat intelligence powerhouse engineered to orchestrate massive-scale internet scanning pipelines and intelligent, continuous asset discovery platforms. Operating as a trailblazer in outside-in digital risk monitoring, the company eliminates the operational friction of shadow IT and unmonitored infrastructure—which frequently suffers from rogue cloud deployments, exposed database ports, and unpatched perimeter vulnerabilities—by seamlessly deploying dynamic internet-wide telemetry, automated device fingerprinting, and global port probing. Moving beyond point-in-time security audits and reactive exposure logging, Censys empowers SecOps teams, threat researchers, and Fortune 500 enterprises to dynamically surface, contextualize, and remediate unknown internet-facing assets with elite, scalable, and audit-ready precision. Under the hood, its sophisticated proprietary operational infrastructure—bolstered by its high-performance ZMap network scanning heritage, real-time certificate graph mapping, and threat hunting search APIs—natively manages global IPv4/IPv6 address monitoring, host configuration analysis, and cloud asset mapping workflows, providing the necessary foundation for proactive cybersecurity defense. What sets Censys apart is its uncompromising dedication to comprehensive raw visibility; by bridging the gap between raw global internet telemetry and actionable enterprise threat intelligence, the organization enables security leaders to radically reduce external attack surfaces, neutralize critical exposures before exploitation, and build an unassailable foundation for global digital risk management.

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Technical Account Manager, Federal at Censys | HireSkys