Technical Account Manager

About the Role: Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, and continuous monitoring. We are seeking a Technical Account Manager to guide customers through product implementation, ensuring compliance objectives align with business goals while driving technical adoption and a seamless deployment.

What You'll Do

• Own the onboarding process and guide customers through product implementation.
• Engage with senior stakeholders (founders, CXOs, security leaders) to provide expert guidance on security frameworks.
• Troubleshoot integration issues, provide technical recommendations, and drive technical adoption.
• Collaborate cross-functionally with Product, Customer Support, and Compliance teams to resolve challenges.
• Monitor customer pulse, track KPIs, advocate for customer needs, and optimize onboarding workflows.

What You Bring

• 3-5 years of overall experience, with at least 2 years in Technical Account Management or Customer Success within a SaaS environment.
• Technical problem-solving skills to troubleshoot integrations and recommend tailored solutions.
• Excellent communication skills to simplify complex security concepts for technical teams and C-suite executives.
• Proficiency in cloud platforms (AWS, Azure, GCP) and AI-native workflows.
• Bonus: Relevant certifications such as CISSP, CISM, or ISO 27001 Lead Implementer are highly preferred.

Benefits

• Work in a fast-paced, innovative, and supportive environment backed by top-tier investors.
• Empowerment to execute on ambitious ideas with freedom and support.
• 100% remote work flexibility within India.