Technical Account Manager

About the Role: We are looking for a Technical Account Manager to join our Managed Services area. You will act as the primary technical point of contact and trusted advisor for assigned enterprise accounts, partnering with customers to understand their business objectives and develop tailored technical roadmaps and solutions.

What You'll Do

• Act as the primary technical point of contact and trusted advisor for enterprise accounts.
• Proactively monitor customer environments, identifying opportunities for infrastructure optimization, scaling, and improved security posture.
• Coordinate cross-functionally with engineering, product, and support teams to resolve complex technical issues and advocate for customer needs.
• Lead regular technical reviews and strategic planning sessions with key customer stakeholders.
• Guide customers in adopting best practices for modern, scalable infrastructure and frontier technologies like AI.

What You Bring

• Demonstrated experience in technical account management, solutions architecture, or a similar customer-facing technical role.
• Extensive experience managing and optimizing cloud infrastructure and enterprise software deployments.
• Strong Agile methodology understanding with excellent problem-solving and analytical skills.
• Bonus: Cloud platform experience (GCP/AWS/Azure) and familiarity with deploying AI, machine learning, or data analytics solutions.

Benefits

• Competitive base salary and discretionary company bonus scheme.
• Health Care Package, Life and Health Insurance, and Meal Vouchers.
• 28 days of annual leave, floating bank holidays, and an extra paid day off on your birthday.
• 10 paid learning days per year and sabbatical leave after 5 years.
• Flexible working hours and the ability to work from anywhere up to 3 weeks per year within Romania.