Technical Account Manager

About Simply.TV

At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.

Headquartered in Copenhagen, and supported by 400+ team members worldwide, our data fuels user interfaces that are used by millions of viewers every day—and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV—and have fun doing it.

Join us, and let’s make content discovery simple, powerful, and inspiring!

The Role

As a Technical Account Manager, you’ll take ownership of a portfolio of key clients across the US, acting as their go-to technical expert and trusted advisor. From day one, you’ll lead smooth onboarding experiences, guide product integrations, drive adoption, and ensure seamless day-to-day operations. Whether you’re troubleshooting technical challenges, coordinating with our European teams, or running strategic check-ins, your goal is simple: help clients get maximum value from Simply.TV.

Beyond supporting client success, you’ll turn insights from the field into action, translating technical requirements into product improvements and collaborating closely with Product, Implementation, and Sales teams. Along the way, you’ll spot opportunities for growth and expansion through upselling or cross-selling.

Your technical expertise will sharpen through hands-on experience, but your success will ultimately be measured by the strength of your relationships, client satisfaction, and lasting impact on their business outcomes.

Responsibilities

You are successful when you:

• Own client relationships and act as the main commercial and technical point of contact
• Understand client goals and provide guidance on optimizing the use of Simply.TV’s data solutions
• Identify opportunities for account growth (upsell, cross-sell, renewals) and work with Sales to execute
• Monitor account health, usage metrics, and potential risks, taking proactive actions
• Coordinate with Product and Engineering to resolve issues and deliver solutions while maintaining client communication
• Document client interactions, account plans, and track open items to ensure transparency
• Stay up-to-date on product updates, features, and industry trends

Requirements

Qualifications

You'll thrive in this role if you:

• Own client relationships as the go-to commercial and technical contact.
• Thrive autonomously across time zones with minimal support—stay organized and proactive.
• Guide clients to maximize Simply.TV value, spotting upsell opportunities for Sales.
• Monitor health & risks, advocate in escalations, and keep clients happy.
• Coordinate fixes with Product/Engineering while managing expectations.
• Document everything clearly—interactions, plans, and action items.
• Stay sharp on product updates and trends to anticipate needs