Technical Account Manager

What you’ll do:

• Managing customer relationships associated to Managed Service Agreements and AWS Cloud projects
• Assigning, overseeing, and providing direction to technical team members to ensure they are actively working towards established milestones
• Organizing, executing, and delivering cloud-based projects to include Managed Cloud Services, Cloud Migrations, Application Modernization and Development, and Well Architected Reviews (WARs)
• Collaborating with internal stakeholders at Innovative to define scope and customer goals, as well as managing potential risks and ensuring quality of services delivered
• Holding regular internal review meetings for each assigned account to determine progress and address any challenges
• Effectively managing multiple projects at once, including project schedules, budgets, and deliverables
• Act as point of escalation for junior members of the team for both client and system roadblocks
• Participating in the estimating and solution engineering process for all new engagements within your account base
• Scheduling additional technical consultations for customers as needed to optimize the performance of their cloud environment(s)
• Presenting, reviewing, and gathering feedback on final deliverables with customers
• Engaging with the sales team in identifying opportunities for improvement within accounts and pursuing cross-sell and up-sell opportunities
• Exceeding customer expectations by proactively communicating with all stakeholders involved in ensuring a high return on investment for each engagement

Required Skills:

• Bachelor’s Degree, with 5+ years of relevant experience managing projects in the tech industry
• Ability to build a strong foundation of knowledge around AWS Cloud Services and the cloud ecosystem
• Well-established knowledge of project management methodology
• Demonstrated success in prior project management and/or account management roles with ability to deliver high quality services and unmatched customer experiences
• Proven ability to build, engage, and manage relationships with both internal and external customers
• Ability to achieve AWS Cloud Practitioner upon hire (must have), with desire to achieve an AWS Solutions Architect Associate (nice to have)

Preferred:

• Hands-on experience managing AWS customer environments – this is highly preferred
• AWS certification(s) such as Cloud Practitioner, Solutions Architect Associate, or SysOps Administrator
• Experience in an MSP (Managed Service Provider) environment or customer-facing technical account management role
• Familiarity with ITIL frameworks or service management methodologies
• Experience with cloud migration projects or hybrid cloud environments
• Previous experience in professional services or consulting

Travel Requirements:

• 2x quarterly travel to our Rochester, NY headquarters