Technical Account Manager

Technical Account Managers are highly experienced Architects who are comfortable with a very client facing role and who dedicate themselves to a small set of strategic clients, (~4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

• Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan

• Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks

• Centralize the technical information about clients and take part to the account strategy and with the other members of the account team

• Play an active role contributing to the growth and scalability of the Field Engineering team through robust documentation, continuous process optimization, and peers upskilling

• Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on the following matters: Dataiku platform architecture (initial deployment, expansions), platform operations (upgrades), best practice related to Dataiku usage, security, data management, compute resources, ML-Ops, Monitoring, etc.

• Help clients troubleshoot the implementation of the product within their systems.

• Ensure that feature requests are effectively recorded and communicated to product and R&D

• Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku

• Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example)

What you'll need to be successful

• 7+ years of experience in a customer facing technical role

• Comfort and confidence in client-facing interactions

• Ability to work both pre and post sale

• Strong Linux system administration experience including networking

• Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM

• Hands-on experience with cloud based services like AWS, Azure and GCP

• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning

• Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning

How you'll stand out

• Experience with Python

• Some knowledge of Java, nice to have

• Some knowledge in ML Ops