Swedish Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading organizations across Europe. We take pride in facilitating life-changing career opportunities, specifically specializing in high-demand roles such as our current Swedish Speaking Video Streaming Customer Experts position in Greece.

Key Responsibilities

• Provide expert, high-quality assistance to users of our global streaming platforms via chat, email, and phone.
• Troubleshoot technical playback issues, subscription billing, and application navigation for Swedish-speaking customers.
• Guide users through personalized content discovery to enhance their overall engagement with the streaming platform.
• Maintain detailed records of customer inquiries and resolution steps within the CRM system.
• Collaborate with internal departments to identify emerging trends in streaming platform usage and feedback.
• Ensure all interactions reflect the premium quality and innovative spirit of our streaming partner.
• Adhere to security and privacy guidelines to protect user streaming account data.

Requirements

• Native or fluent Swedish (spoken and written) is essential for this role.
• Valid EU passport (mandatory) to facilitate your transition to one of our Swedish-speaking jobs.
• Strong passion for streaming technology and digital content consumption.
• Excellent communication skills and an empathetic approach to customer support.
• Ability to thrive in a remote work environment while remaining connected to a supportive team.
• Proficiency in basic computer navigation and digital platform troubleshooting.

Benefits

• Competitive Monthly Salary
• Two extra salaries per year (13th and 14th salary)
• Monthly Performance Bonus included
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation)
• Comprehensive, fully paid initial training program
• Full Private Health Insurance
• And Much More, including ongoing professional development within the streaming industry.

Life in Greece

Choosing to accept a Swedish Speaking Video Streaming Customer Experts position in Greece means embracing a life of warmth, culture, and history. Greece is world-renowned for its stunning coastline, ancient heritage, and a relaxed, sun-drenched lifestyle that offers a perfect work-life balance for expatriates. Living in Greece allows you to enjoy world-class Mediterranean cuisine and a vibrant social scene, making your transition both culturally enriching and professionally rewarding.

Our comprehensive relocation package ensures a seamless transition, allowing you to settle into your new home in Greece with ease. From the bustling urban centers to the serene islands, the quality of life in Greece is unmatched. We invite you to join our team, enjoy the sunny climate, and build your career among the best, as you embark on one of the most exciting Swedish-speaking jobs in Europe.